Junior Systems Administrator

Ascend Schools; New York (NY); Híbrido; USD 60.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

403(b) retirement plan with employer 


Generous paid time off

Professional development

Descripción de la vacante

Ascend Schools seeks a Systems Administrator to support and administer the organization’s applications and infrastructure. Travel between Brooklyn schools and occasional weekend/evening work are required.

The role requires a Bachelor’s degree and 3+ years in a fast-paced environment with proficiency in multiple technical areas, including Windows Server, VoIP, and network management. Hybrid work and a competitive benefits package are offered.

Formación

• Bachelor’s degree from a competitive college or university.
• 3+ years of work experience in a fast-paced, rapidly evolving environment.
• Proficient in at least four technical areas: Switching/Routing/Firewalls/Load Balancing; Wireless networking; VoIP; Microsoft Server/Client; DR/Resiliency; certifications are a plus.

Responsabilidades

• Deploy and manage Ascend’s physical and virtual server infrastructures.
• Develop scalable infrastructure strategy with technology team.
• Maintain voice and data networks including LAN/WAN and VoIP systems.
• Create and maintain documentation around all technologies and policies.
• Support various sites’ audio-visual needs and testing.
• Install, maintain, and troubleshoot hardware/software issues.
• Assist in implementing new technologies and respond to day-to-day requests in Zendesk.
• Engage with school staff to develop best-practice processes.
• Support core applications like Infinite Campus, Citrix ShareFile, IlluminateEd, Office 2019/365, Google Workspace, Nearpod, GoGuardian, Zendesk.

Conocimientos

Network troubleshooting

Windows Server

VoIP technologies

Zendesk support

Documentation

Educación

Bachelor’s degree

Herramientas

Hyper-V

Citrix ShareFile

Google Workspace

Nearpod

GoGuardian

Descripción del empleo

Ascend is a network of high-performing public charter schools serving students across Brooklyn. Our mission is to ensure that all students—regardless of background—have access to an education that empowers them to unlock their full potential, achieve academic excellence, and pursue a future of boundless opportunity. We cultivate rigorous learning environments where students develop critical thinking skills, confidence, and a lifelong love of learning.

At Ascend, educational equity is a driving force. We are committed to closing the achievement gap by delivering high-quality instruction, fostering a culture of high expectations, and equipping every student with the knowledge and skills needed to excel in college and beyond. Through this unwavering commitment, we prepare students not only to succeed academically but to seize every opportunity that lies ahead.

About the Role

As a member of Ascend's technology team, the systems administrator will play a critical role supporting and administering the organization’s applications and infrastructure. Travel between our Brooklyn schools and occasional weekend and/or evening work is required.

Qualifications

• Bachelor’s degree from a competitive college or university
• 3+ years of work experience in a fast-paced, rapidly evolving environment
• A proven track record and high degree of proficiency in at least four of the technical areas below:
• Switching/Routing/Firewalls/Load Balancing
• Wireless networking (Autonomous, Lightweight, and/or Cloud Managed infrastructures)
• HBPX/VoIP technologies and implementations and well as video conferencing systems
• Microsoft Server Technologies (Windows Server 2016/2019, Hyper-V, File & print services)
• Microsoft Client Management (Group Policy, Desktop Imaging)
• DR/Resiliency planning (clustering, backups, email archiving/journaling)
• Industry certifications are a plus (Microsoft, Cisco, PMI, HP, Google, Amazon, etc.)
• Demonstrated ability to diagnose issues, identify root causes, and design effective solutions
• Experience with a student information systems
• Experience managing policies and procedures to set best practices and deliver high-quality support

Skills and Traits

A successful systems administrator will demonstrate:

• Excellent customer service skills and the ability to prioritize and communicate effectively with non-technical users
• Comfort with performing hands‑on work and assisting with strategic projects
• Ability to thrive in a fast-paced environment
• Flexibility and the ability to work autonomously as well as take direction as needed
• Strong results‑oriented troubleshooting and commitment to excellence
• Self-sufficiency with the ability to ask questions and request help when needed
• Excellent task- and time-management skills
• Strong verbal and written communication skills and the ability to think critically, quickly,

Responsibilities

The systems administrator will:

• Execute projects designed by the managing director of technology and supporting in the deployment, configuration, and management of Ascend’s physical and virtual server infrastructures as well as core systems;
• Work with the MD of technology and team members to develop a scalable strategy for Ascend’s infrastructure;
• Manage and maintain Ascend’s voice and data networks including LAN/WAN and HPBX VoIP systems;
• Create and maintain documentation around all technologies and technology policies and procedures;
• Cater to various sites’ audio‑visual needs, including testing, set‑up, and maintenance;
• Install, maintain, and troubleshoot all hardware and software issues;
• Assist in the implementation of new technologies;
• Assist and manage day‑to‑day requests using Zendesk, our support request system;
• Communicate proactively with the school staff to research and develop best-practice processes;
• Administer and support core applications, including Infinite Campus, Citrix ShareFile, IlluminateEd, Office 2019/365, ActivInspire, Google Workspace (including Google Classroom), Nearpod, GoGuardian, and Zendesk;
• Provide responsive and courteous support to resolve all technology issues;
• Provide general application and infrastructure support; and
• Provide timely and service-oriented support to resolve issues.

Staff and Reporting Relationships

The systems administrator reports to Ascend’s managing director of technology.

Compensation

Initial salary offers for this position start at $66,500. Salaries are determined using an equitable compensation scale that accounts for years of experience and levels of attained education.

Location & Work Arrangement

• Based in our Brooklyn, NY office
• Hybrid work schedule requiring in-office presence at least three days per week
• Occasional travel between schools to be expected

In-person work expectations include network office time, stakeholder meetings, school visits, special events, and other role-specific responsibilities as determined by management.

Ascend offers a competitive salary and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 403(b) retirement plan with employer match
• Generous paid time off
• Ongoing coaching, professional development, and leadership training