Junior System Administrator

Arkansas Foundation for Medical Care; Fort Smith (AR); On-site; USD 52,000 - 76,000; Full time

Job summary

Arkansas Foundation for Medical Care is seeking an IT support specialist to maintain networks, hardware, and software, while enforcing privacy and security policies in line with HIPAA requirements.

You will install, configure, and troubleshoot systems, train users, and coordinate with external providers to ensure reliable IT operations across AFMC.

Qualifications

• Associate degree in Computer Science, Computer Information Systems/Networks, or related field.
• Two or more certifications such as CompTIA A+, Security+, CEH, MS-700: Managing Microsoft Teams, or Windows Server Technologies certification.

Responsibilities

• Assess user and system needs and recommend appropriate hardware and software for purchase and/or installation.
• Install computer hardware and software according to system and/or user specifications.
• Monitor AFMC corporate network and perform routine maintenance.
• Provide user support diagnosing problems and coordinating with service providers.
• Prepare reports and communicate system updates to users.
• Maintain privacy and security policies to protect sensitive information and HIPAA compliance.
• Manage asset labeling and inventory for the IT infrastructure and monitor installed security measures.

Job description

SCOPE OF POSITION:
Responsible for supporting the corporate information system in the maintenance of computer network systems, equipment, and software. Installs, modifies, and repairs computer hardware and software. Provide technical assistance and relevant training and education of computer related functions to system users. Managing Assets and their installed security measures. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect and Teamwork.

Essential Job Functions

• Assess user and system needs and recommend appropriate hardware and software for purchase and/or installation. Assist in the coordination and purchase of software and hardware for personal computers and network.
• Install computer hardware and software according to system and/or user specifications.
• Monitor AMFC corporate network.
• Maintain computer hardware and software and ensure optimum performance. Clean, repair and replace equipment as needed. Perform network back-­ups and system maintenance.
• Provide user support diagnosing problem and taking appropriate corrective action. Document services performed in work order system. Coordinate service with other internal and external service providers.
• Instruct users in use of computer hardware and software. Communicate system updates and application changes to users.
• Prepare and submit reports as assigned or requested.
• Communicate needs and requests to other team members as appropriate.
• Supports the AFMC privacy and security processes / procedures by ensuring risks are being managed appropriately.
• Implements and monitors privacy and security policies / procedures across AFMC to protect sensitive information for the organization and for our customers as required by contractual obligations, federal and state regulations.
• Manage Asset labeling and inventory for the IT infrastructure.
• Responsible for checking off on installed security measures on end user devices.
• Provide Security Risk Assessments to external clients to review and improve current in place protection of patient records and HIPAA compliance requirements.
• Create, Host, virtual webinars for internal and external stakeholders as requested.
• Patching servers and systems under the direction of Senior System admin or above.
• Administer Windows Servers under the direction of Senior System admin or above.
• Administer users, computers, and phone accounts under the direction of Senior System Admin or above.
• Maintenance of cloud-based solutions as requested.
• Maintenance of Mac OSx and add on hardware.
• Ensure AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
• Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
• Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
• Additional duties as assigned.

Knowledge, Skills, And Abilities

• Advanced skill level with MS Office (Word, Excel, Outlook, and PowerPoint).
• Type 40 wpm.
• Exceptional skills in business English and spelling are required.
• Good command of the English language and knowledge of punctuation, grammar, and spelling are required.
• Ability to lead and participate in multi-disciplinary team projects involving professional personnel from several fields.
• Ability to manage and direct the work of outside consultants, outsourced services, and other external entities.
• Well-developed planning, organizational development, and business skills.
• Ability to build and manage partnerships and relationships with a variety of stakeholders required.
• Strong detail orientation, organizational and project management skills evidencing an ability to respond to multiple projects simultaneously with appropriate sensitivity and tact including the ability to manage through conflict.
• Ability to negotiate both financially and conceptually and reach mutually agreeable solutions.
• Advanced financial analysis skills.
• Ability to maintain confidentiality.
• Coaching skills.
• Creativity.
• Customer service.
• Ability to delegate as required.
• Ability to meet deadlines.
• Flexibility.
• Ability to work collaboratively and independently to achieve stated goals.
• Initiative.
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Leadership skills.
• Ability to prioritize.
• Problem solving skills.
• Professionalism.
• Strong public speaking skills.
• Ability to travel including overnight travel.
• Time management skills.

Requirements

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices): Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel. Must be able to lift and transport up to 50 lbs. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

Education: Associate degree in Computer Science, Computer Information Systems/Networks, or related field. Two or more certifications which could include the following CompTIA A+, Security +, CEH, Exam MS-700: Managing Microsoft Teams, or a Microsoft Windows Server Technologies certification. Additionally, other certifications may be acceptable.

Desirable: Bachelor’s degree in Computer Science, Computer Information Systems/Networks, or related field.

Experience: Three (3) years' experience in a computer support role including the following areas: Windows Server and Desktop OS, Windows, and Mac OSX; Network Cabling, and all hardware; Proficient in Windows OS, and proficient in MS Office.

Desirable: Active Directory Administration, Apple iOS, Cisco WebEx Meeting Platform, Database experience with Access, Previous experience in a Helpdesk Support Role, Oracle and SQL Server, Office 365 Administration, and IT equipment inventory management.

Internet Requirements

Reliable, high-speed wireless internet service (Wi-Fi)