Junior System Administrator

Cultura Technologies; Remote; USD 55,000 - 75,000; Full time

Job summary

A technology solutions provider is seeking a Junior System Administrator to support a distributed workforce across North America. The role involves providing Tier 3 helpdesk support, managing desktop computing environments, and maintaining IT documentation. Ideal candidates will have 1–3 years of experience in technical support, strong problem-solving skills, and a passion for technology. This primarily remote role requires occasional travel to Ankeny, Iowa, or Alpharetta, Georgia.

Qualifications

• 1–3 years in a Level 3 Helpdesk or similar technical support role.
• Strong working knowledge of antivirus/antimalware tools.
• Solid understanding of DNS, DHCP, and general networking fundamentals.

Responsibilities

• Provide Tier 3 helpdesk support for hardware, software, and network issues.
• Manage and maintain desktop computing environments.
• Create, update, and maintain IT documentation.

Skills

Helpdesk support

Troubleshooting

Documentation

Networking fundamentals

Asset management

Education

Bachelor’s degree in MIS, Computer Science, or related field

Relevant certifications (A+, MCSA, CCENT)

Tools

Antivirus/antimalware tools (CrowdStrike preferred)

Monitoring systems (e.g., SolarWinds, Spiceworks, Nagios)

Job description

The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing imaging, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction. We are a growth-oriented company and are looking for like minded individuals.

Cultura Technologies delivers innovative software solutions that simplify business and information management across the agricultural supply chain. Our mission is to help agribusinesses improve yields and product quality, reduce operational variability, streamline processes, enhance decision-making, and mitigate risk. From back-office functions like accounting and payroll to operational workflows such as grain handling, crop planning, and traceability, our technology empowers greater productivity and exceptional customer service.

Position Overview

We are seeking a Junior System Administrator to join our growing IT team. This fully remote role supports a distributed workforce across North America and plays a key role in maintaining a secure, efficient, and user-friendly computing environment. This is a primarily remote role; however, the selected candidate must be located near Ankeny, Iowa, or Alpharetta, Georgia, as occasional travel to these office locations will be required.

The ideal candidate is a proactive problem solver with a passion for technology, strong troubleshooting skills, and an eagerness to learn. This role offers significant growth opportunities for individuals looking to advance into more senior system or network administration roles.

What You’ll Do

• Provide Tier 3 helpdesk support for hardware, software, and network issues.
• Manage and maintain desktop computing environments, including device deployment, configuration, and OS installation.
• Maintain accurate asset tracking for all company hardware.
• Create, update, and maintain IT documentation to ensure consistent and reliable processes.
• Collaborate with senior system and network administrators on projects and assist with light server administration tasks.
• Balance multiple tickets and ongoing initiatives in a fast-paced environment.

Time Allocation

• 80% Service Desk support
• 20% Project work and collaboration with System/Network Administrators

Required Skills & Experience

• 1–3 years in a Level 3 Helpdesk or similar technical support role.
• Strong working knowledge of antivirus/antimalware tools (CrowdStrike preferred).
• Solid understanding of DNS, DHCP, and general networking fundamentals.
• Experience with hardware asset management.
• Ability to manage and tune spam filtering solutions.
• Strong ticket triage abilities and experience prioritizing workloads.
• Excellent documentation, organization, and follow-through skills.

Preferred Skills

• Experience with monitoring systems (e.g., SolarWinds, Spiceworks, Nagios).
• Familiarity with EDR solutions, especially CrowdStrike.
• Experience working in distributed or remote support environments.

Soft Skills

• Clear and professional communication with both technical and non-technical users.
• Ability to work independently while managing multiple priorities.
• Strong attention to detail and organizational abilities.
• Team-oriented mindset with a focus on collaboration and continuous improvement.

Education & Certifications

• Bachelor’s degree in MIS, Computer Science, or a related field (preferred but not required).
• Relevant certifications (e.g., A+, MCSA, CCENT) are highly desirable.
• Commitment to ongoing learning and professional development.