Junior Support Engineer

Haypp Group; Arlington (VA); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Haypp Group in Arlington, VA is hiring a Junior Support Engineer to join the Group IT team on a full-time, hybrid basis. You will resolve user issues, set up new devices, manage onboarding/offboarding, and support IT initiatives across the business.

The role requires 1–3 years in IT support, familiarity with Microsoft 365, and strong problem-solving and communication skills. In-office collaboration is Tue–Thu, with a comprehensive benefits package and competitive salary.

Qualifications

• 1–3 years of IT support or service desk experience.
• Strong understanding of computer systems, devices, and common business apps.
• Experience with Microsoft 365 Administration.
• Knowledge of network fundamentals and device maintenance.
• Experience with Jira Service Management or similar ticketing systems.
• Excellent communication and service-minded attitude.
• Ability to manage multiple requests and work independently.

Responsibilities

• Respond to IT support requests related to hardware, software, user accounts, and networking issues.
• Set up, install, configure, and maintain computers, mobile devices, peripherals, and software applications.
• Support onboarding and offboarding processes, including device preparation and account administration.
• Provide technical assistance and user training to help colleagues make the most of company technology.
• Troubleshoot and resolve technical issues both on-site and remotely.
• Monitor and maintain computer systems and networks to ensure optimal performance and reliability.
• Document incidents, resolutions, and best practices to contribute to our internal knowledge base.
• Escalate complex cases to Cloud Workspace Engineers when required.
• Perform routine maintenance, updates, and security-related tasks across company devices and systems.
• Participate in IT projects and continuous improvement initiatives together with the wider IT team.

Skills

IT support

Jira Service Management

Microsoft 365 Administration

End-user support

Troubleshooting

Communication

Tools

Microsoft Intune

Job description

HAYPP GROUP At Haypp Group, we’re driven by a higher purpose: to help put an end to smoking. With more than 1 billion people still smoking globally, our goal is to empower adult nicotine users to make less harmful choices. We do this by being the go-to online retailer for safer nicotine alternatives.

HAYPP GROUP At Haypp Group, we’re driven by a higher purpose: to help put an end to smoking. With more than 1 billion people still smoking globally, our goal is to empower adult nicotine users to make less harmful choices. We do this by being the go-to online retailer for safer nicotine alternatives. Haypp Group is one of the Nordic region’s leading e-commerce retailers in safer nicotine alternatives, with 17 digital storefronts across 7 countries. Our U.S. business is our fastest-growing market, and we’ve served millions of customers through our dedicated U.S. site, Nicokick. With around 280 team members across Europe and the U.S., we’re now scaling our local operations in Arlington, Virginia. We’re an innovative, fast-moving company where ideas are welcomed, collaboration matters, and people are encouraged to make an impact.

THE ROLE

As a Junior Support Engineer in the Group IT team, you’ll play an important role in supporting colleagues across the organization and ensuring a smooth day-to-day technology experience. You’ll work closely with teams throughout the business, helping users resolve technical issues, setting up equipment, supporting onboarding, and maintaining our IT environment. This is a hands‑on role with a high degree of variety. One day you might be troubleshooting Outlook issues, replacing hardware, or configuring new devices, and the next you could be supporting larger IT initiatives alongside our senior Cloud Workspace Engineers. If you enjoy problem-solving, helping people, and developing your technical skills in a collaborative and fast‑paced environment, this could be the perfect opportunity for you. This is a full‑time hybrid role based in Arlington, Virginia, with in‑office collaboration Tuesday through Thursday.

What You Will Do

• Respond to IT support requests related to hardware, software, user accounts, and networking issues
• Set up, install, configure, and maintain computers, mobile devices, peripherals, and software applications
• Support onboarding and offboarding processes, including device preparation and account administration
• Provide technical assistance and user training to help colleagues make the most of company technology
• Troubleshoot and resolve technical issues both on‑site and remotely
• Monitor and maintain computer systems and networks to ensure optimal performance and reliability
• Document incidents, resolutions, and best practices to contribute to our internal knowledge base
• Escalate complex cases to Cloud Workspace Engineers when required
• Perform routine maintenance, updates, and security‑related tasks across company devices and systems
• Participate in IT projects and continuous improvement initiatives together with the wider IT team

What We Are Looking For

• 1‑3 years of experience in IT support, service desk, or a similar technical support role
• Good understanding of computer systems, mobile devices, operating systems, and common business applications
• Experience working with Microsoft 365 Administration
• Knowledge of network fundamentals, system maintenance, and end‑user support
• Experience working with support ticketing systems such as Jira Service Management or similar platforms
• Strong troubleshooting and problem‑solving skills
• Excellent communication skills with the ability to explain technical concepts in a clear and user‑friendly way
• Service‑minded attitude and a genuine interest in helping others succeed
• Ability to prioritize tasks, manage multiple requests, and work independently when needed

A BONUS IF YOU ALSO BRING

• Experience with endpoint management tools such as Microsoft Intune
• Basic knowledge of cloud‑based workplace technologies and device management
• Experience participating in IT infrastructure or workplace technology projects
• Interest in developing your skills within cloud technologies and modern workplace solutions

YOU WILL PROBABLY THRIVE HERE IF YOU

• Enjoy helping people solve problems and providing excellent service
• Are curious, eager to learn, and enjoy building new technical skills
• Take ownership and follow through on tasks and issues

What We Offer

We are a value-driven company with our values We Team Up, Innovation Drives Us, Inclusion & Non-Hierarchy, and Going the Extra Mile at the heart of everything we do. At Haypp Group, collaboration comes naturally. You'll work alongside talented colleagues who are eager to support one another, share knowledge, and achieve ambitious goals together. We encourage new ideas, value different perspectives, and create an environment where everyone has the opportunity to make an impact. We foster an open and inclusive culture where people are appreciated for who they are and encouraged to grow both personally and professionally. As part of our team, you can expect a workplace that combines high ambition with a strong sense of community and belonging. The salary range for this role is $ 55,000–$ 65,000 annually. Final compensation will be determined based on role scope, relevant skills and experience, location, internal equity, and business needs. Because we recognize that our employees are our most important differentiator, we offer a competitive benefits package, generous paid time off, comprehensive healthcare coverage, and opportunities for learning and development. Haypp Group is committed to equality and diversity, and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. If you have any questions about the role, feel free to reach out to our responsible recruiter Anna Persson at [e-mail]. We look forward to hearing from you!