Junior Software Engineer - Client Services

CENTRL; Athens (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the SaaS sector is seeking a Junior Software Engineer to enhance its client services team. The role involves handling technical support, troubleshooting, and collaborating closely with the product development team. Ideal candidates will possess a Bachelor's degree in Computer Science, 1-3 years of software development experience, and a strong foundation in Java, with additional benefits including equity and comprehensive health coverage.

Benefits

Competitive salary

Performance bonus

Company equity

Comprehensive benefits package

Generous PTO

Qualifications

• 1-3 years of experience in software development.
• Experience with SaaS products is a plus.
• Strong technical aptitude and willingness to learn new applications.

Responsibilities

• Handle support escalations and troubleshoot issues.
• Maintain and support enterprise SaaS products, focusing on client-reported issues.
• Work with engineering to resolve product issues.

Skills

Java

SQL

HTML

JavaScript

Angular

React

Technical Aptitude

Communication

Planning

Organization

Education

Bachelor's degree in Computer Science

Job description

As a Junior Software Engineer in Client Services, you are responsible for handling support escalations, troubleshooting issues, identifying solutions for issues on our customer’s behalf, and providing fixes as necessary. You will be working closely with the product development team, providing ample room for growth to expand your career.

Join our Tier 2 team supporting the Enterprise B2B SaaS platform! As a Junior Software Engineer in Client Services, you are responsible for handling support escalations, troubleshooting issues, identifying solutions for issues on our customer’s behalf, and providing fixes as necessary. You will be working closely with the product development team, providing ample room for growth to expand your career.

This role is ideal for someone with 1-3 years' experience and a strong background in Java.

Job Responsibilities

• Maintain and support our enterprise products/solutions, troubleshooting issues and providing code fixes for client-reported issues.
• Perform coding, maintenance of the current product, and fixing issues, with a focus on internal tools/development.
• Manage and support client technical integration projects and configuration updates.
• Work cross-functionally with the engineering and product team to resolve product issues and enhance the quality of the product.
• Take a deeper dive into client-reported issues when necessary, supporting client services and software engineering.
• Provide feedback and analysis to our internal product development team on enhancements & improvements to the product.
• Document and maintain an internal knowledge base.

Minimum Qualifications

• Bachelor's degree in Computer Science or equivalent practical experience.
• 1-3 years of experience in software development.

Preferred Qualifications

• 1-3 years' experience with Java. Front-end experience with Angular or React is a plus.
• Strong technical aptitude and willingness to learn new applications and software tools.
• Desire to contribute to major changes and enhancements in collaboration with the engineering team.
• Strong planning, organization, & communication skills.
• Previous experience working with or supporting SaaS products.
• Experience with SQL queries and front-end web development skills (HTML, JavaScript).
• Knowledge of RESTful web services and working experience with APIs.

CENTRL offers

• Competitive salary, performance bonus, and company equity
• Comprehensive benefits package including 401K, medical, dental, and vision plans for you and your family
• Generous PTO

CENTRL’s platform helps banks, financial institutions, asset owners and other companies manage their Fund & Investment, Custodial, & Securities Due Diligence, and Third-Party Risk, & Cyber Security, all areas that are ever-changing, growing, and global issues.

CENTRL is a SaaS-based platform that serves companies in multiple verticals and geographies.

At CENTRL, we believe that people do their best in a culture that encourages teamwork, innovation, and inclusion. These values serve as the foundation of our collaborative, dynamic, fast-paced culture, which drives our obsession with delighting our customers.

We live and breathe these values every day. Together, we’re committed to helping our customers solve real business challenges with CENTRL technology.