Junior Service Desk Analyst – Data & Reporting Support

act digital; Town of Brussels (WI); On-site; USD 40,000 - 54,000; Full time

Job summary

Act Digital is seeking a Junior Service Desk Analyst to support a leading European institution from near Brussels. The role focuses on guiding users of Horizon Data Intelligence systems, handling incidents, and assisting with data access and reporting requests.

The ideal candidate will have ITIL Foundations, strong data management knowledge, and excellent communication in English (C1). Familiarity with SQL, Qlik Sense, and Python is a plus.

Qualifications

• Experience in end user assistance and support of information systems, especially data/reporting.
• Clear communication to non-technical users.
• Familiarity with Horizon Data Intelligence ICT tools.
• Good knowledge of information systems and data management.

Responsibilities

• Provide user guidance and support for Horizon Data Intelligence information systems and ICT tools.
• Follow up incidents related to information systems, data access, data quality issues, and ad hoc reporting requests.
• Resolve user requests related to data access, reporting, and system usage with clear communication.
• Document issues, knowledge, and support procedures; transfer knowledge to colleagues.
• Categorize and prioritize incoming tickets and escalate where needed.
• Support ad hoc reporting needs related to data services and tools.
• Explain technical matters clearly to non-technical users in multilingual environments.

Skills

ITIL Foundations

SQL

Qlik Sense

Python

Data reporting

End user support

Communication

Tools

Ticketing systems

Remote support tools

Job description

Act Digital is seeking a Junior Service Desk Analyst to support a leading European institution from near Brussels. The role focuses on guiding users of Horizon Data Intelligence systems, handling incidents, and assisting with data access and reporting requests.

The ideal candidate will have ITIL Foundations, strong data management knowledge, and excellent communication in English (C1). Familiarity with SQL, Qlik Sense, and Python is a plus.