Junior Salesforce Administrator

Specialized Recruiting Group - Raleigh-Durham, NC; Durham (NC); On-site; USD 70,000 - 72,000; Full time

Job summary

Specialized Recruiting Group is seeking a Junior Salesforce Administrator to join a nonprofit organization in the Durham, NC area. You will support day-to-day Salesforce CRM operations and data management to help advance the organization's mission.

The first 90 days are on-site in Durham, with a hybrid option later; expect 1-2 remote days per week. This full-time role offers a target salary of $70,000 to $72,000 plus benefits.

Qualifications

• 1-3 years of experience in the administration and maintenance of Salesforce systems and/or a Salesforce Administrator Certification.
• Experience in Salesforce upgrades and ensuring successful integration.
• Familiarity with the creation and configuration of Salesforce dashboards and reporting.
• A track record of working successfully as a member of a team and taking initiative to own individual projects.
• Advanced Excel skills and excellent written and verbal communication.
• A bachelor's degree in computer science is preferred.

Responsibilities

• Oversee and assist in the day-to-day configuration, support, maintenance, and improvement of our CRM platform.
• Manage and own relationships with cross-functional teams and vendors to develop product strategy and drive desired outcomes.
• Support all administrative functions including user account maintenance, reports and dashboards, workflows, approval processes, and other routine tasks.
• Complete regular internal system audits and prepares for upgrades.
• Manage data feeds and other integrations.
• Coordinate the evaluation, scope, and completion of new development requests.
• Assist in training new users, and grow the Salesforce skill set across the organization.
• Make recommendations and design solutions that improve user experience, expand platform utilization, and align with the overall organization strategy.
• Create and maintain reporting that meets management requirements and efficiently conveys key performance indicators in multiple areas of the company.
• Create and maintain documentation for users, processes, approval processes, and workflow.
• Document system requirements, including validation rules, process builder, automation, record types, encryption, workflow, approval processes, and triggers.
• Work with third-party vendors and Salesforce premier support to resolve issues.
• Remain current on Salesforce best practices, technologies, and certifications.
• Build quality assurance and data protection processes.
• Perform other related duties as assigned.

Skills

Salesforce administration

Excel

Communication

Team player

Initiative

Salesforce upgrades

Education

Bachelor's degree in Computer Science

Tools

Salesforce

Job description

Specialized Recruiting Group is seeking a Junior Salesforce Administrator to join a nonprofit organization in the Durham, NC area.

The organization’s mission is to foster community health through housing and nutritional programs. You would support that mission by assisting with day-to-day tasks in their Salesforce CRM, including some data management.

The first 90 days would be primarily on-site at an office in Durham, but the position is open to a hybrid schedule beyond that, with 1-2 days remote each week.

This is a full-time position with a target salary of $70,000 to $72,000, plus benefits.

Responsibilities Include:

• Oversee and assist in the day-to-day configuration, support, maintenance, and improvement of our CRM platform.
• Manage and own relationships with cross-functional teams and vendors to develop product strategy and drive desired outcomes.
• Support all administrative functions including user account maintenance, reports and dashboards, workflows, approval processes, and other routine tasks.
• Complete regular internal system audits and prepares for upgrades.
• Manage data feeds and other integrations.
• Coordinate the evaluation, scope, and completion of new development requests.
• Assist in training new users, and grow the Salesforce skill set across the organization.
• Make recommendations and design solutions that improve user experience, expand platform utilization, and align with the overall organization strategy.
• Create and maintain reporting that meets management requirements and efficiently conveys key performance indicators in multiple areas of the company.
• Create and maintain documentation for users, processes, approval processes, and workflow.
• Document system requirements, including validation rules, process builder, automation, record types, encryption, workflow, approval processes, and triggers.
• Work with third-party vendors and Salesforce premier support to resolve issues.
• Remain current on Salesforce best practices, technologies, and certifications.
• Build quality assurance and data protection processes.
• Perform other related duties as assigned.

Desired Qualifications:

• 1-3 years of experience in the administration and maintenance of Salesforce systems and/or a Salesforce Administrator Certification.
• Experience in performing Salesforce upgrades and ensuring successful integration.
• Familiarity with the creation and configuration of Salesforce dashboards and reporting.
• A track record of working successfully as a member of a team and taking initiative to own individual projects.
• Advanced Excel skills and excellent written and verbal communication.
• A bachelor's degree in computer science is preferred.