Junior Product Manager, Patient Experience

Bask Health; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Bask Health is seeking a Junior Product Manager, Patient Experience to help build patient-facing experiences across Bask's telehealth platform, including the patient portal, messaging, treatment status, refills, and renewals.

You will work with engineers, designers, and clinical operations to translate patient needs into clear requirements and deliver improvements that enhance usability and reliability for patients navigating their care journeys.

Qualifications

• Hands-on experience contributing to software products through coursework, internships, personal projects, or professional work.
• Foundational understanding of software development, web applications, and how software products are built.
• Hands-on coding experience with JavaScript, TypeScript, Python, or another programming language.
• Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
• Strong analytical thinking and problem-solving skills.
• Ability to understand user needs and translate problems into clear, actionable requirements.
• Strong organizational skills and attention to detail.
• Ability to gather feedback, research problems, and use basic data analysis to support decisions.
• Interest in building intuitive, accessible, and reliable patient-facing software.
• Excellent written and verbal communication skills.
• Ability to collaborate with engineers, designers, and cross-functional teams.
• Willingness to learn quickly, take initiative, and independently manage assigned responsibilities.

Responsibilities

• Support product development across Bask's patient portal, messaging, treatment status, refills, and renewals.
• Work with product managers to help define priorities and execute the roadmap for patient-facing experiences.
• Gather feedback from patients, customer-facing teams, and clinical operations to understand user needs.
• Help improve how patients access treatment information, track their treatment status, and manage ongoing care.
• Assist in developing intuitive workflows for patient messaging, refill requests, and treatment renewals.
• Translate user feedback and business needs into clear product requirements, user stories, and acceptance criteria.
• Work with engineers and designers to understand technical constraints and evaluate potential solutions.
• Investigate patient-facing issues, reproduce bugs, and document findings for engineering teams.
• Identify opportunities to simplify confusing workflows and improve usability, accessibility, and reliability.
• Support product discovery, user research, usability testing, and feature prioritization.
• Collaborate with clinical and pharmacy teams to understand how patient-facing features connect with care and fulfillment workflows.
• Help define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.
• Support quality assurance, feature testing, and product launches.
• Maintain product documentation and communicate progress on assigned initiatives.
• Take ownership of smaller product improvements from planning through launch and iteration.
• Use patient feedback and product data to evaluate whether improvements are working.

Skills

Software products

JavaScript

TypeScript

Python

Reading code

Analytics

Communication

Cross-functional collaboration

Learning agility

Tools

React

Next.js

Job description

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Junior Product Manager, Patient Experience to help build and improve the patient-facing experiences across Bask's telehealth platform.

You'll work on the patient portal, messaging, treatment status, refills, and renewals, helping patients access information, communicate with their care teams, and manage their ongoing treatment.

This is an early-career technical product management role where you'll work closely with experienced product managers, engineers, designers, and clinical operations teams. You'll help identify patient problems, define product requirements, and deliver improvements that make healthcare experiences easier to use.

We're looking for someone with hands-on technical experience, strong problem-solving skills, and an interest in building intuitive, reliable software for patients.

What You'll Do

• Support product development across Bask's patient portal, messaging, treatment status, refills, and renewals.
• Work with product managers to help define priorities and execute the roadmap for patient-facing experiences.
• Gather feedback from patients, customer-facing teams, and clinical operations to understand user needs.
• Help improve how patients access treatment information, track their treatment status, and manage ongoing care.
• Assist in developing intuitive workflows for patient messaging, refill requests, and treatment renewals.
• Translate user feedback and business needs into clear product requirements, user stories, and acceptance criteria.
• Work with engineers and designers to understand technical constraints and evaluate potential solutions.
• Investigate patient-facing issues, reproduce bugs, and document findings for engineering teams.
• Identify opportunities to simplify confusing workflows and improve usability, accessibility, and reliability.
• Support product discovery, user research, usability testing, and feature prioritization.
• Collaborate with clinical and pharmacy teams to understand how patient-facing features connect with care and fulfillment workflows.
• Help define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.
• Support quality assurance, feature testing, and product launches.
• Maintain product documentation and communicate progress on assigned initiatives.
• Take ownership of smaller product improvements from planning through launch and iteration.
• Use patient feedback and product data to evaluate whether improvements are working.

Requirements

• Hands-on experience contributing to software products through coursework, internships, personal projects, or professional work.
• Foundational understanding of software development, web applications, and how software products are built.
• Hands-on coding experience with JavaScript, TypeScript, Python, or another programming language.
• Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
• Strong analytical thinking and problem-solving skills.
• Ability to understand user needs and translate problems into clear, actionable requirements.
• Strong organizational skills and attention to detail.
• Ability to gather feedback, research problems, and use basic data analysis to support decisions.
• Interest in building intuitive, accessible, and reliable patient-facing software.
• Excellent written and verbal communication skills.
• Ability to collaborate with engineers, designers, and cross-functional teams.
• Willingness to learn quickly, take initiative, and independently manage assigned responsibilities.

Nice to Have

• Previous internship or early-career experience in product management, software engineering, or a related technical role.
• Experience with patient portals, healthcare applications, or consumer-facing software.
• Familiarity with patient messaging, treatment tracking, refill requests, or renewal workflows.
• Experience building websites, applications, APIs, or other technical projects.
• Familiarity with React, Next.js, or modern frontend development frameworks.
• Experience writing user stories, acceptance criteria, or product requirements.
• Familiarity with user research, usability testing, or product analytics tools.
• Understanding of healthcare privacy, security, or HIPAA considerations.
• Experience with SaaS products, subscription-based services, or self-service applications.
• Experience with telehealth, digital health, or healthcare technology.
• A portfolio, GitHub profile, or examples of projects demonstrating technical ability and product thinking.