Junior Product Manager, Intakes & Conversion

Bask Health; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Bask Health is seeking a Junior Product Manager, Intakes & Conversion, to optimize how patients move through intake questionnaires, eligibility screening, and checkout across Bask Health’s telehealth platform.

You will partner with product, engineering, design, and clinical operations to identify friction, translate problems into clear requirements, and drive improvements that make the patient journey smoother and more reliable.

Qualifications

• Hands-on experience contributing to software products through coursework, personal projects, internships, or professional work.
• Foundational understanding of software development, web applications, and how digital products are built.
• Practical coding experience with JavaScript, TypeScript, Python, or another programming language.
• Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
• Strong analytical thinking and problem-solving skills.
• Ability to identify user friction, investigate problems, and recommend practical improvements.
• Interest in product management, user experience, and conversion optimization.
• Ability to translate user needs and business requirements into clear, actionable product specifications.
• Strong attention to detail, particularly when testing multi-step forms and conditional workflows.
• Ability to organize feedback, document technical issues, and communicate findings clearly.
• Familiarity with basic data analysis and interpreting product performance metrics.
• Strong written and verbal communication skills.
• Ability to collaborate with engineers, designers, product managers, and cross‑functional teams.
• Willingness to learn new technologies and take ownership of assigned responsibilities.

Responsibilities

• Support product development across Bask's patient intake questionnaires, eligibility workflows, and checkout experiences.
• Help identify friction and abandonment points throughout the patient intake and purchase journey.
• Work with product managers to define priorities and deliver improvements to intake and conversion workflows.
• Gather feedback from patients, merchants, customer-facing teams, and clinical operations to understand recurring problems.
• Help improve questionnaire navigation, conditional questions, form validation, and the clarity of patient instructions.
• Support improvements to eligibility screening and treatment selection experiences while maintaining required clinical safeguards.
• Assist with optimizing checkout steps, payment-related messaging, and the transition from intake to purchase.
• Translate user problems and business needs into clear product requirements, user stories, and acceptance criteria.
• Collaborate with engineers and designers to evaluate technical solutions and implementation tradeoffs.
• Investigate questionnaire and checkout issues, reproduce bugs, and document findings.
• Support product experiments and A/B testing to evaluate changes to forms, messaging, and user flows.
• Help analyze funnel metrics, step completion rates, abandonment rates, and checkout conversion.
• Work with clinical and compliance stakeholders to ensure proposed improvements preserve necessary patient information and eligibility requirements.
• Support usability testing across browsers, devices, and different patient scenarios.
• Assist with quality assurance, feature validation, and product launches.
• Research e-commerce checkout experiences, onboarding flows, and consumer applications to identify opportunities for improvement.
• Maintain product documentation, testing results, and project updates.
• Take ownership of smaller intake and conversion improvements from initial investigation through testing and release.

Skills

Coding experience

Analytical thinking

Reading code

Communication with engineers

Problem-solving

Interest in PM

Tools

JavaScript

TypeScript

Python

Job description

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Junior Product Manager, Intakes & Conversion to help improve how patients move through intake questionnaires, eligibility screening, and checkout across Bask Health's telehealth platform.

You'll work closely with product managers, engineers, designers, and clinical operations teams to identify friction in the patient journey and help build experiences that are clear, reliable, and easy to complete.

This role combines technical product management with user experience and conversion optimization. You'll help investigate where patients abandon questionnaires, understand why certain steps create confusion, and support improvements that make the journey from initial intake to completed checkout more effective.

You'll gain hands‑on experience with product discovery, technical requirements, testing, analytics, and feature launches while taking ownership of smaller product improvements.

We're looking for someone with practical coding experience, strong analytical skills, and an interest in building software that solves real problems.

What You'll Do

• Support product development across Bask's patient intake questionnaires, eligibility workflows, and checkout experiences.
• Help identify friction and abandonment points throughout the patient intake and purchase journey.
• Work with product managers to define priorities and deliver improvements to intake and conversion workflows.
• Gather feedback from patients, merchants, customer-facing teams, and clinical operations to understand recurring problems.
• Help improve questionnaire navigation, conditional questions, form validation, and the clarity of patient instructions.
• Support improvements to eligibility screening and treatment selection experiences while maintaining required clinical safeguards.
• Assist with optimizing checkout steps, payment-related messaging, and the transition from intake to purchase.
• Translate user problems and business needs into clear product requirements, user stories, and acceptance criteria.
• Collaborate with engineers and designers to evaluate technical solutions and implementation tradeoffs.
• Investigate questionnaire and checkout issues, reproduce bugs, and document findings.
• Support product experiments and A/B testing to evaluate changes to forms, messaging, and user flows.
• Help analyze funnel metrics, step completion rates, abandonment rates, and checkout conversion.
• Work with clinical and compliance stakeholders to ensure proposed improvements preserve necessary patient information and eligibility requirements.
• Support usability testing across browsers, devices, and different patient scenarios.
• Assist with quality assurance, feature validation, and product launches.
• Research e-commerce checkout experiences, onboarding flows, and consumer applications to identify opportunities for improvement.
• Maintain product documentation, testing results, and project updates.
• Take ownership of smaller intake and conversion improvements from initial investigation through testing and release.

Requirements

• Hands‑on experience contributing to software products through coursework, personal projects, internships, or professional work.
• Foundational understanding of software development, web applications, and how digital products are built.
• Practical coding experience with JavaScript, TypeScript, Python, or another programming language.
• Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
• Strong analytical thinking and problem-solving skills.
• Ability to identify user friction, investigate problems, and recommend practical improvements.
• Interest in product management, user experience, and conversion optimization.
• Ability to translate user needs and business requirements into clear, actionable product specifications.
• Strong attention to detail, particularly when testing multi-step forms and conditional workflows.
• Ability to organize feedback, document technical issues, and communicate findings clearly.
• Familiarity with basic data analysis and interpreting product performance metrics.
• Strong written and verbal communication skills.
• Ability to collaborate with engineers, designers, product managers, and cross‑functional teams.
• Willingness to learn new technologies and take ownership of assigned responsibilities.

Nice to Have

• Previous internship or early‑career experience in product management, software engineering, or a related technical role.
• Experience working on onboarding flows, questionnaires, forms, checkout experiences, or other multi‑step user journeys.
• Familiarity with conversion funnels, A/B testing, or experimentation.
• Experience with e-commerce platforms, subscription products, or consumer-facing applications.
• Familiarity with JavaScript, TypeScript, React, Next.js, or frontend development.
• Experience with form validation, conditional logic, APIs, or payment integrations.
• Familiarity with product analytics tools, SQL, or funnel analysis.
• Experience conducting usability testing, user research, or analyzing customer feedback.
• Experience writing user stories, acceptance criteria, or product requirements.
• Familiarity with Figma, ClickUp, Jira, Linear, or similar development tools.
• Experience testing applications across browsers and devices.
• Understanding of healthcare privacy, patient eligibility, or regulated software workflows.
• Interest in telehealth, digital health, or healthcare technology.
• A portfolio, GitHub profile, or examples of projects demonstrating technical ability and product thinking.