Junior PDS Support Desk Analyst - AWS & Python

Inadev; Reston (VA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Inadev is seeking a Junior PDS Support Desk Analyst in Reston, VA to deliver day-to-day technical and user support for the Legacy EDGAR PDS environment. You will be the frontline resource for documenting, troubleshooting, and resolving application and production issues, ensuring timely, professional assistance to users.

The role emphasizes AWS, Python scripting, and incident management, with hybrid 3-4 day in-office schedule.

Qualifications

• 1–3 years of experience in technical support, application support, service desk, or a related IT role.
• Foundational knowledge of Amazon Web Services (AWS) and cloud-hosted applications.
• Basic experience with Python scripting.
• Familiarity with application troubleshooting, logs, monitoring, and incident management.
• Understanding of ticketing systems and service desk processes.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with users, developers, infrastructure teams, DBAs, and other technical personnel.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for EDGAR PDS users and applications.
• Receive, document, prioritize, and track incidents and service requests through resolution.
• Troubleshoot application, access, configuration, data, and production-support issues.
• Perform initial technical analysis and escalate complex issues to senior support, engineering, database, or infrastructure teams.
• Support applications and services operating within AWS cloud environments.
• Use basic Python scripting to assist with troubleshooting, log analysis, routine support activities, and automation.
• Review application logs, alerts, and system information to assist with identifying production issues.
• Monitor assigned tickets and ensure users receive timely status updates through resolution.
• Document resolutions and contribute to knowledge articles, troubleshooting guides, and standard operating procedures.
• Assist with application releases, production changes, validation, and post-deployment support.
• Identify recurring issues and work with senior team members to improve support processes and application reliability.
• Follow established incident, problem, change, security, and escalation procedures.

Skills

AWS

Python scripting

Incident management

Service desk

Technical communication

Ticketing systems

Analytical problem-solving

Tools

AWS CloudWatch

Linux

SQL

Job description

Inadev is seeking a Junior PDS Support Desk Analyst in Reston, VA to deliver day-to-day technical and user support for the Legacy EDGAR PDS environment. You will be the frontline resource for documenting, troubleshooting, and resolving application and production issues, ensuring timely, professional assistance to users.

The role emphasizes AWS, Python scripting, and incident management, with hybrid 3-4 day in-office schedule.