Junior Operations Support – Remote

Torre.ai; Arkansas; Remote; USD 10,000 - 60,000; Full time

Job summary

Torre.ai is looking for a Junior Operations Support professional to join their remote team. This entry-level role involves task management and customer service to enhance user experience. Candidates should be fluent in Spanish and have strong problem-solving skills. Exciting opportunities for growth and a data-driven work culture await.

Benefits

Equipment provided

Quarterly time-off

Stock options

Parental leave

Growth opportunities

Qualifications

• Entry-level position focused on operations support.
• Fluent in Spanish; conversational in English.
• Strong skills in customer service and problem-solving.

Responsibilities

• Complete tasks on time to deliver value to users.
• Meet and exceed quality standards.
• Support user experience through effective operations.

Skills

Task management

Problem solving

Customer service

Attention to detail

Spanish

English

Tools

Torre software

Job description

I’m helping Torre.ai find a top candidate to join their team flexible for the role of Junior Operations Support – Remote.

You'll join an entry-level position to the most promising start-up that is automating recruitment with AI.

Compensation

USD 2 - 3/hour

Location:

Remote (specific countries)

Mission Of Torre.ai

"Making work fulfilling for everyone!"

What Makes You a Strong Candidate

• You are a novice in Task management, Problem solving, Customer service, Attention to detail.
• Spanish - Fully fluent
• English - Conversational
  
  

Responsibilities And More

Hi, I’m Cata Morales, Head of Talent Seeker Operations at Torre. We’re hiring a Customer Success Agent who will help us revolutionize how companies hire. This is a global, remote opportunity.

WHAT IS TORRE?

At Torre, we’re building AI recruiters that replicate human intuition. They automatically attract candidates, engage them, screen them, rank them, present them, and provide them with feedback. We analyze 100+ factors with 9 types of AI to match candidates with companies, teams, and leaders. The result: we make recruiting faster, more accurate, less discriminatory, and significantly less expensive. Our end goal is to build THE matching network for work.

For companies, we offer three product lines: Torre OS, Emma Hunt, and Torre Reach.

Our motto is to make work fulfilling for everyone.

Our seed round was $20M, of which I contributed $10M. Other investors included early investors and executives from Apple, Amazon, Meta, Space X, and TikTok.

Watch our five-minute demo in Spanish here: https://torre.ai/es/demo.

Once we meet, I’ll share more information with you.

WHY THE OPENING?

We are obsessed with giving the best experience to our users looking for talent, and we need to pair AI with the best human talent to guarantee an excellent experience and support.

Your Responsibilities

You will be responsible for:

• Complete tasks on time to deliver meaningful value to our users.
  
  

YOUR KPIs

• Hitting your deadlines and exceeding the quality standards we agree on.
  
  

️ The Team

You’ll report directly to me, the Head of Talent Seeker Operations. You’ll work closely with other team members doing the same work as you and teams focused on Candidates' Operations.

Tools At Your Disposal

• Torre.
• Torre's own software developed for operations.
• A robust data warehouse for analytics and business intelligence.
  
  

Our Work Culture

We apply the scientific method to almost everything we do: ideate, hypothesize, experiment, analysis, repeat. We use this framework for product management (and even marketing experiments): https://torrenegra.medium.com/experimento-a-practical-product-management-framework-f533648d74b6.

We are remote and agile. Among others, we do daily standup meetings dense with information: https://torrenegra.medium.com/estandap-highly-efficient-daily-meetings-for-agile-and-remote-teams-a035edef0be2.

And we’re data-driven. For example, this is how we determine our top client acquisition channels: https://torrenegra.medium.com/canales-a-framework-for-identifying-all-client-acquisition-channels-d0eb1addced3.

We’re Constrained By Our Contract, Payment Provider, And International Work Laws; Unfortunately, We Can’t Hire Candidates From The Following Countries

Afghanistan

Burundi

The Central African Republic

Congo Republic

Cuba

Crimea

The Democratic Republic of Congo

Eritrea

Guinea

Guinea-Bissau

Iran

Iraq

Laos

Liberia

Libya

Myanmar

North Korea

Papua New Guinea

Somalia

South Sudan

Sudan

Syria

Vanuatu

Venezuela

Yemen

Zimbabwe

Job Benefits

• Equipment provided
• Quarterly time-off
• Stock options
• Parental leave
• Growth opportunities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service, Administrative, and General Business

• Industries

  Staffing and Recruiting

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