Junior MDM Analyst: Client-Facing Data Specialist

Calero; City of Rochester (NY); Hybrid; USD 28,000 - 29,000; Full time

Job summary

Calero is seeking a Junior MDM Analyst in the US to deliver managed services within SLA using Calero software. Responsibilities include processing customer requests, maintaining market data inventory, and supporting invoicing and reporting.

The role requires a bachelor’s degree or equivalent in an analytical field and strong data-analysis skills. There is emphasis on communication, collaboration, and process improvement.

Qualifications

• Bachelor's Degree or equivalent experience in an analytical field (preferred)
• Experience in analyzing data sets

Responsibilities

• Process requests from customers to delight them
• Maintain market data inventory using Calero’s MDM software
• Reconcile and process vendor invoices; investigate and resolve cost discrepancies
• Prepare, verify and distribute reports
• Support development and maintenance of bespoke client functionality
• Coordinate software updates with a global team, including internal testing
• Assist Customer in User Acceptance Testing
• Contribute to regular service review meetings with customers and staff
• Monitor and report SLA metrics
• Review and audit existing processes for performance and control
• Promote managed service features to increase revenue
• Become a subject matter expert in customer market data services
• Own documentation and keep it up to date
• Raise a Help Desk ticket and manage resolution
• Maintain compliance with company policies
• Evaluate processes and automate where possible
• Answer questions during meetings with background details

Skills

Data analysis

Excel

SQL (basic)

Communication

Time management

Education

Bachelor's degree or equivalent in analytical field

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Junior MDM Analyst - US

3 days ago Requisition ID: 2485

Salary Range: $20.00 To $21.00 Hourly

Job Summary:

The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work using Calero software solutions.

Responsibilities:

• Process requests from our customers in a way that will delight them
• Maintain market data inventory accurately using Calero’s cutting edge MDM software
• Reconcile and process vendor invoices for payment; investigate and resolve any cost discrepancies
• Prepare, verify and distribute reports
• Support development and maintenance of bespoke client functionality
• Co-ordinate software updates within our global team, including internal testing
• Assist Customer in User Acceptance Testing
• Contribute to and participate in regular service review meetings or conference calls with customers and relevant staff members
• Monitor and report on a regular basis, regarding Service Level Agreement metrics
• Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures
• Promote the managed service activities, new features and projects that may benefit the customer and increase revenues
• Become a subject matter expert in the assigned customer’s profile of market data services with a specific focus on their business
• In collaboration with team members, demonstrate the value of our solutions to our customer and ensure that the managed service meets and exceeds their expectations
• Own all relevant documentation, including customer process documents, keeping them up to date
• Raise a Help Desk ticket for any system issue and manage ticket to resolution
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Evaluate process and automate whenever possible
• Answer questions during meetings, providing further background and detail

Education:

• Bachelor's Degree or equivalent experience in an analytical field (preferred)
• Experience in analyzing data sets

Experience and Training:

• A previous role working in an office/professional environment (like an internship) where they were involved in using Excel

Technical Knowledge:

• Excellent at writing formal emails
• Confident with customer facing role
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Strong organizational skills and time keeping
• Good overall computer proficiency (MS Office – Word, Outlook, etc.)
• Must be able to meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

The base salary for this position is $60,500. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meets all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.