Junior IT Administrator

The Ascendancy Group; Virginia Beach (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking a Junior IT Administrator in Virginia Beach, VA. The role involves hands-on kit assembly, imaging, asset tagging, and basic troubleshooting. Candidates should have 1-3 years of IT operations or hardware support experience, a CompTIA Network+ or A+ certification, and an active SECRET clearance. Responsibilities include maintaining real-time inventory accuracy, issuing user kits, and handling basic IT tickets. The position is contingent upon contract award.

Qualifications

• 1–3 years experience in IT operations or hardware support.
• Comfort with VPN/MFA setup steps and peripherals.

Responsibilities

• Receive, unbox, and inspect COTS devices and peripherals.
• Issue kits to users and coordinate local delivery.
• Handle basic tickets like password/MFA resets.

Skills

Detail orientation

Reliability

Safe handling

Clear documentation

Education

CompTIA Network+ or CompTIA A+

Tools

Windows

Imaging tools

Inventory systems

Job description

* This position is contingent upon contract award *

Overview

As a TAG Junior IT Administrator, you will handle hands‑on kit assembly, imaging, asset tagging, inventory control, and field issuance/returns. You will perform device QA, peripheral management (Faraday bags, data blockers, MFA tokens), and basic troubleshooting. In this role, you’ll maintain accurate lifecycle records over 2–3 years.

Security Requirement

• An active SECRET clearance

Roles and Responsibilities

• Receive, unbox, and inspect COTS devices (laptops, tablets, VPN routers) and security peripherals; verify against purchase orders and government-specified requirements.
• Asset tag, serialize, and record devices in inventory systems; prepare kits to standard BOMs.
• Apply golden images and profiles; join devices to management (Intune/Endpoint Manager); run validation checklists.
• Stage VPN clients, MFA/2FA methods, and required software; perform functional testing prior to issuance.
• Maintain real‑time inventory accuracy; perform cycle counts; reconcile discrepancies; manage spares pool and RMAs.
• Issue kits to users; coordinate local delivery/receipt; record chain of custody and tamper‑evident seal status; process returns and end‑of‑life sanitization per SOP.
• Handle basic tickets (password/MFA resets, client install issues, peripheral replacements); escalation when needed.
• Keep build sheets, issuance forms, and checklists current; update knowledge base with common fixes.

Position Requirements

• 1–3 years experience in IT operations or hardware support.
• Certifications: CompTIA Network+ or CompTIA A+.
• Technical Skills: Windows/mobility basics, hardware assembly, imaging tools, inventory systems; comfort with VPN/MFA setup steps and peripherals.
• Soft Skills: Detail orientation, reliability, safe handling, and clear documentation.

Preferred

• Experience with RMA processes and chain‑of‑custody protocols.
• Prior USG support experience or familiarity with compliance‑minded operations.