Junior IT Administrator

ClearSource; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading support services company in the United States is seeking an experienced IT Administrator to provide technical support and manage IT infrastructure. The ideal candidate should have a Bachelor's degree and at least 2 years of experience in a similar role. Responsibilities include remote service desk support, user setup management, and troubleshooting network issues. The role offers a collaborative work environment with opportunities for professional growth and competitive salary.

Benefits

Medical Aid

Retirement Fund

Risk Policy (Funeral, Life & Disability Cover)

Qualifications

• 2 years of experience as an IT Administrator or similar technical support role.
• Proficiency in troubleshooting PCs and office applications.
• Willingness to work across time zones for remote support.

Responsibilities

• Provide remote service desk support to all offices and users.
• Serve as the first point of contact for technical assistance.
• Manage user setup including Active Directory accounts.

Skills

Troubleshooting

Windows, macOS, Linux systems

Analytical skills

Communication with non-technical users

Education

Bachelor’s degree in computer science, IT, or a related field

Tools

Microsoft Office 365

ServiceNow

TeamViewer

Job description

Overview

Are you a problem-solver, tech-savvy, and passionate about creating exceptional support experiences?

We’re looking for someone who thrives in a fast-paced, customer-first environment — someone who enjoys troubleshooting, staying organized, and ensuring technical systems run smoothly and efficiently.

If you take pride in being the go-to person for IT issues, love helping others, and want to be part of a collaborative team that values growth, innovation, and work-life balance, this role could be your perfect fit.

As an IT Administrator at ClearSource, you’ll play a critical role in technical support, infrastructure maintenance, and user experience improvement across the organization.

What You Will Do as an IT Administrator

• Provide remote service desk support to all offices and users

• Serve as the first point of contact for technical assistance via phone or ticketing system

• Troubleshoot issues related to PCs, operating systems, and office applications

• Log, analyze, and resolve incoming support tickets

• Walk users through the problem-solving process with patience and clarity

• Escalate unresolved issues to higher-tier support teams when necessary

• Manage user setup including:

• Active Directory accounts

• Email provisioning

• Group membership modifications

• Configure and deploy laptops, desktops, and mobile devices

• Maintain and track IT equipment inventory

• Diagnose network connectivity issues and coordinate with appropriate teams

• Update and maintain internal IT documentation, knowledge bases, and playbooks

• Notify teams of system outages or disruptions and provide status updates

• Collaborate with peers and departments to ensure seamless technical support

• Participate in continuous improvement of IT processes and tools

What We’re Looking For

• Bachelor’s degree in computer science, IT, or a related field

• 2 years of experience as an IT Administrator or similar technical support role

• Proficiency in Windows, macOS, and Linux systems

• Familiarity with networking concepts:

• IP configurations

• DNS, DHCP, VPN setup

• Hands-on experience with:

• Laptop/desktop/mobile device setup

• Inventory and hardware maintenance

• Strong knowledge of:

• Microsoft Office 365 and productivity tools

• Remote desktop tools (e.g., TeamViewer, AnyDesk)

• Ticketing systems (e.g., ServiceNow, Jira, Zendesk)

• Ability to communicate clearly with non-technical users

• Excellent troubleshooting, analytical, and problem-solving skills

• Willingness to work across time zones and handle remote support

• Reliable internet connection and backup power source

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to ClearSource’s success.

• Medical Aid
• Retirement Fund
• Risk Policy (Funeral, Life & Disability Cover)

Why ClearSource?

At ClearSource, our mission is simple: Making Lives Better — for our employees, our clients, and their customers. We live by our Core Values:

• Customer First — We are obsessed with delivering an exceptional experience
• Personal Accountability — We own our actions and always do the right thing
• Humble Courage — We embrace feedback and seek improvement
• Hungry — We bring passion and drive to everything we do
• Happy & Healthy — We support well-being and a positive workplace

If these values speak to you, it’s time to take the next step in your IT career and grow with ClearSource.