Junior Installation Engineer | Remote | AirStrip

Decisio Health; San Antonio (TX); Remote; USD 55,000 - 64,000; Full time

Job summary

A leading technology company in San Antonio is seeking a Junior Installation Engineer to handle installations, configurations, and customer support for their healthcare technology products. The ideal candidate will possess strong problem-solving skills and a Bachelor's degree. This role requires on-call availability and offers comprehensive benefits, including medical and 401(k).

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Growth opportunities

Qualifications

• 1-3 years of experience in technical/server support or healthcare IT.
• Experience with HL7 and DICOM interfaces.

Responsibilities

• Perform installation, configuration, and testing of AirStrip software.
• Provide Tier 2 support to customers regarding software installation.
• Engage with development teams for software transitions.

Skills

Problem-solving

Time management

Communication

Attention to detail

Education

Bachelor's degree in a related field

Tools

CompTIA A+

CompTIA Network+

ITIL 4 Foundations

Microsoft Technology Associate

Job description

Junior Installation Engineer | Remote | AirStrip

San Antonio, TX, USA ● Virtual

Req #19

Monday, May 12, 2025

Are you ready to link your passion with a purpose? At AirStrip, we build technology that enables clinicians to diagnose earlier than ever before, accelerate life-saving interventions, reduce the cost of care, and save lives.

We provide mobile-first clinical surveillance and alarm communication management technology that unlocks siloed data from patient monitors and transforms it into contextually rich information easily accessible on mobile devices and the Web. We’re seeking innovative thinkers who love doing meaningful work. If you’re looking to bring your skills and expertise to a growing technology company, it’s time for you to join us!

AirStrip is adding a Junior Installation Engineer to our team. In this role, you will complete initial installation, configuration, and testing of all products within the AirStrip portfolio and serve as one of AirStrip’s tier 2 technical support team members, regularly engaging with customers across the healthcare landscape. You're a skilled technical support professional with impeccable attention to detail and follow-through, along with the ability to build rapport with your team members and customers.

Please note, this position requires on-call availability for holidays and weekends, as assigned.

Day-to-day activities include, but are not limited to:

• Perform initial installation, configuration, and testing of AirStrip software at customer sites, completing required checklists and documentation.
• Participate as a project team member with the Delivery Project Management Office for installations and work orders.
• Assist with determining customer technical architecture and required work to enable AirStrip products to operate safely and effectively.
• Perform updates, upgrades, and patches to AirStrip software, updating Salesforce customer server records and maintaining detailed records of all work performed.
• Provide Tier 2 support to customers and partners regarding software installation and operation, documenting actions and escalating issues as needed.
• Provide after-hours installation and support as required.
• Engage with development teams to transition new software versions into production, including testing, training, and peer mentoring in Tiers 1 & 2.

Education & Experience Requirements:

• Bachelor's degree in a related field or equivalent professional experience.
• Previous experience with AirStrip technologies.
• Certifications: CompTIA A+, CompTIA Network+, ITIL 4 Foundations, Microsoft Technology Associate.
• 1-3 years of experience in technical/server support or healthcare IT, including interaction with healthcare IT vendors and hospital staff, and experience with HL7 and DICOM interfaces.

Required Knowledge, Skills, and Abilities:

• Strong problem-solving and troubleshooting skills.
• Excellent time management and ability to prioritize tasks.
• Ability to work well in a team and cross-functional environment.
• Conflict resolution and consensus-building skills.
• Self-motivated and able to work independently.
• Deep product knowledge or ability to learn quickly.
• Ability to build trust with team members and customers.
• Excellent written and oral communication skills.
• Attention to detail and accuracy.

The salary range for this position in the US is $55,000 - $64,000, depending on qualifications and location.

We value our employees' wellness and offer comprehensive benefits including medical, dental, vision insurance, 401(k), paid time off, growth opportunities, and more.

AirStrip is a mandatory vaccination employer in the US and Canada for COVID-19 and variants. Proof of vaccination is required prior to start, with accommodations available for medical or religious reasons.

We are an equal opportunity employer committed to diversity and inclusion in the workplace.

Other details

• Job Family: Customer Support and Services - Installation
• Job Function: Professional
• Pay Type: Salary

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