Junior HR Service Center Representative

Global Technical Talent; Marlborough (MA); Remote; USD 80,000 - 100,000; Part time

Job summary

A Fortune 500 company is seeking a remote HR Support professional to manage inquiries related to HR policies and benefits. Candidates should have a High School Diploma and experience in HR support or customer service. This role offers comprehensive benefits and opportunities for career advancement in a fast-paced environment.

Benefits

Comprehensive medical, vision, and dental insurance

Opportunity for career advancement

Supportive and inclusive work environment

Qualifications

• 1–2 years of experience in HR support, shared services, or customer service roles.
• Ability to manage high call volumes in a fast-paced environment.
• Strong customer service and follow-through abilities.

Responsibilities

• Respond to inquiries related to HR policies and benefits.
• Guide associates in navigating HR systems.
• Document call summaries in the case management system.

Skills

Excellent communication skills

Customer service ability

Interpersonal skills

Organization skills

Education

High School Diploma or equivalent

Bachelor’s degree

Tools

Workday

Oracle

SAP HCM

Microsoft Office

Job description

Overview

Industry: Retail. This opportunity offers remote work flexibility within a Fortune 500 company with comprehensive benefits and a chance to contribute to sustainability and responsible corporate citizenship.

Why consider this job opportunity

• Pay rate up to $24.01 per hour
• Opportunity for career advancement within a Fortune 500 company
• Flexibility to work remotely
• Comprehensive benefits including medical, vision, and dental insurance plans
• Supportive and inclusive work environment
• Chance to contribute to a company committed to sustainability and responsible corporate citizenship

What to Expect (Job Responsibilities)

• Respond to inquiries related to HR policies, benefits, paid time off, and leaves of absence via phone, email, and HR case systems
• Guide associates and managers in navigating HR systems and self-service tools
• Document call summaries and processing activities in the case management system
• Escalate complex issues to internal HR teams, including Specialists, SMEs, and HR Business Partners
• Support HR transactions within the Human Capital Management (HCM) system

What is Required (Qualifications)

• High School Diploma or equivalent required; Bachelor’s degree preferred
• 1–2 years of experience in HR support, shared services, or customer service roles
• Ability to manage high call volumes in a fast-paced environment
• Excellent communication, organization, and interpersonal skills
• Strong customer service and follow-through abilities

How to Stand Out (Preferred Qualifications)

• Experience using HR systems (Workday, Oracle, or SAP HCM)
• Familiarity with benefits administration or leave management processes
• Prior experience supporting HR within a large retail or corporate environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to handle difficult callers with patience and professionalism

#Retail #HRSupport #CustomerService #RemoteWork #CareerOpportunity

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