Junior Help Desk Technician

SBC Innovations; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

SBC Innovations is seeking a Junior Help Desk Technician to join the Network Operations Center in Columbia, SC. You will provide 24/7 Tier 2 helpdesk support for EOUSA, assisting IT Systems Managers across 94 offices, and help maintain security and performance of enterprise IT infrastructure.

Responsibilities include monitoring 24/7 systems, patch management, backup administration, and assisting with image deployments and hardware changes.

Qualifications

• Associate's degree in Computer Science or a related IT field, OR Microsoft Fundamentals or CompTIA certification, OR 2 years of IT Help Desk support experience
• Experience supporting Windows Active Directory environments and enterprise-level IT operations

Responsibilities

• Provide 24/7 remote, over-the-phone Tier 2 technical support to EOUSA and USAO staff
• Monitor enterprise systems 24/7; troubleshoot and resolve issues promptly
• Perform system administration tasks including patching, upgrades, and optimization
• Manage backups, data storage, replication, and media rotations
• Support Windows Active Directory: DNS, domain controllers, file/print servers, and storage systems
• Assist with enterprise-wide image deployments and OS patching
• Coordinate with enterprise management systems (BigFix, SCCM) for patches
• Monitor enterprise tools like HP SIM, SolarWinds, Splunk, CommVault, vCenter, SCCM, and others
• Support hardware installations, wiring, rack relocations, and recovery procedures
• Update documentation and assist with problem-resolution research

Skills

Tier 2 support

Active Directory

Patch management

SCCM

BigFix

SolarWinds

Splunk

CommVault

Networking basics

Education

Associate's degree in Computer Science or related IT field

Microsoft Fundamentals

CompTIA certification

Tools

BigFix

SCCM

HP SIM

SolarWinds

Splunk

CommVault

vCenter

Job description

Junior Help Desk Technician

SBC Innovations Columbia, South Carolina, United States

About this position

About SBC Innovations:

Join SBC Innovations and contribute to cutting-edge systems integration in a dynamic federal enterprise environment. Please help us maintain and enhance our enterprise-level IT systems, ensuring security, efficiency, and optimal performance across our extensive network of devices.

At SBC Innovations, we are dedicated to finding and hiring talented individuals with the right attitude, tenacity, and motivation. We truly believe in the value you bring to our organization.

SBC Innovations is seeking a Help Desk Technician II to join our Network Operations Center team supporting the Executive Office for U.S. Attorneys (EOUSA) Enterprise Operations, Platforms, and Solutions (EOPS) program. You will provide 24/7 Tier 2 technical helpdesk and operational support to EOUSA and IT Systems Managers across 94 U.S. Attorney Offices nationwide, while monitoring and managing critical IT infrastructure in a NOC environment.

Key Responsibilitie s

• Provide 24/7 remote, over-the-phone Tier 2 technical support and assistance to EOUSA and USAO IT Systems Manager staff
• Monitor enterprise systems and infrastructure in a 24/7 Network Operations Center; identify, troubleshoot, and resolve issues promptly
• Perform steady-state system administration and maintenance, including security patch installation, patch management, hardware/software upgrades, and system optimization
• Create, modify, and verify backup jobs; perform data storage, retrieval, replication, and backup media rotations
• Support a Windows Active Directory environment: file/print servers, domain controllers, application servers, and media storage systems
• Manage AD components: DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, and full account lifecycle (create, disable, delete accounts; manage DC groups; password resets)
• Support enterprise-wide desktop and laptop image deployments and routine OS and security patching
• Execute routine software patch updates via enterprise management systems such as BigFix and Microsoft SCCM; support steady-state, enterprise-wide SCCM deployments
• Monitor and support enterprise tools including HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, and customized SharePoint sites
• Assist with hardware installations, wiring/cabling support, equipment rack relocations, power source support, and backup, restore, and recovery procedures
• Update documentation and provide research assistance for problem resolution involving configuration issues or other conflicts
• Multitask effectively while working issues via phone calls and email simultaneously

Required Qualifications (any one of the following)

• Associate's degree in Computer Science or a related IT field; OR
• Microsoft Fundamentals or CompTIA certification; OR
• 2 years of IT Help Desk support experience in a Windows Active Directory environment; OR
• 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support

Plus:

• Solid working knowledge of networks, servers, and desktop applications
• U.S. Citizenship required; must meet DOJ Residency Requirement
• Ability to obtain and maintain a Secret clearance (minimum BI investigation); must be willing to hold up to Top Secret if required

Preferred Qualifications

• Hands-on experience with SCCM, BigFix, SolarWinds, Splunk, or CommVault
• Experience supporting federal government or DOJ environments
• Familiarity with Microsoft Server technologies and enterprise-level server/desktop systems

Additional Information

• Work is performed on-site in a 24/7 Network Operations Center in Columbia, SC
• All equipment is government-furnished