Junior Customer Solutions Expert

Pipedrive; United States; Remote; EUR 17,000 - 21,000; Full time

Job summary

An established industry player is looking for a junior customer solutions expert to join their dynamic support team. This role involves providing exceptional support to customers, helping them navigate through queries and enhancing their experience with the product. You'll work closely with various teams to ensure customer satisfaction and retention, transforming customers into loyal fans. If you have a passion for helping others and possess strong communication skills, this opportunity allows you to grow in a collaborative environment that values authenticity and teamwork. Join a company that empowers you to make a positive impact while working with cutting-edge tools and technologies.

Benefits

Flexible hours

Wellness perks

Performance-based bonuses

28 paid leave days

Well-being days

Compassionate leave

Pawternal leave

Meal allowance

Access to FlexBen program

Qualifications

• Must be fluent in English and Portuguese, both spoken and written.
• Great customer service skills and experience in customer-facing roles preferred.

Responsibilities

• Provide friendly and efficient support to customers via live chat, email, and phone.
• Collaborate with teams to stay updated on Pipedrive features and resolve customer issues.

Skills

Fluency in English

Fluency in Portuguese

Customer service skills

Interpersonal skills

Communication skills

Multitasking

Active listening

Risk management

Negotiation skills

Experience in customer-facing role

Tools

Salesforce

Zoho CRM

Intercom

Freshdesk

Zendesk

Job description

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

Are you passionate about helping people and creating a positive impact? Pipedrive is seeking a junior customer solutions expert to join our customer solutions team in our Lisbon office. In this role, you'll work alongside a dedicated support team to resolve customer questions and queries, contributing to our mission of turning customers into loyal fans.

Your new adventure:

• Provide friendly, efficient, informative and fast support to customers via live chat, email, and phone.
• Collaborate with product management, engineering, and other teams to stay updated on the latest Pipedrive features.
• Diagnose root causes of customer issues and deliver effective solutions.
• Contribute to customer satisfaction and retention by offering excellent service.
• Help Pipedrive grow by turning both existing and new customers into loyal fans, taking any conversation as an opportunity to help retain and grow our customer base.

Does this sound like you?

• Fluency in English and Portuguese (spoken and written), mandatory.
• Great customer service skills such as active listening, responsiveness, and thorough follow-through further escalation.
• Excellent interpersonal and communication skills.
• Soft skills focused on risk management and negotiation.
• Comfortable multitasking and managing several customer interactions simultaneously.
• Familiarity with email systems, including filtering, spam management, and integration is a plus.
• Basic knowledge of sales processes, including leads, opportunities, and deal tracking is a plus.
• Experience in a customer-facing role (preferred).
• Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus.
• Confident using helpdesk tools like Intercom, Freshdesk, Zendesk, among others.

Why Pipedrive?

• People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome.
• Unlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change.
• We’ve got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people.
• Grow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability.
• Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work.

For this role, we anticipate a total compensation range of 17,000€–21,000€ gross per year, depending on your experience and qualifications. This includes a shift allowance, meal allowance (paid via meal card) and access to our FlexBen program (flexible benefits tailored to your needs).

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.

We’re on the lookout for a junior customer solutions expert to assist our amazing customers and strengthen our Lisbon support team.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.