Junior Computer User Support Specialist (Systems Administrator)

Remote Jobs; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking a Technical Support Specialist to provide remote assistance for computers and networks. Candidates should have a Bachelor's degree and relevant experience. The role offers a salary of up to $60,000 with career advancement opportunities and a supportive team culture that values contributions.

Benefits

Employee Assistance Program (EAP)

Corporate discounts

Training and certification assistance

Qualifications

• 2-5 years of relevant experience or commensurate experience.
• Ability to obtain and maintain a Secret clearance.
• Proficiency in troubleshooting hardware and software issues.

Responsibilities

• Provide technical support for computers and associated networks.
• Install and maintain personal computers and network equipment.
• Instruct users on effective use of hardware and software.

Skills

Technical support

Troubleshooting hardware

Network maintenance

Communication skills

Education

Bachelor's degree

Job description

Overview

Opportunity with an Information Technology Services employer. Salary up to $60,000. Flexible, fully remote work environment. Opportunity for career advancement within the organization. Perks include Employee Assistance Program (EAP) and corporate discounts. Comprehensive learning and development platform with training and certification assistance. Supportive and collaborative team culture that values employee contributions.

What to Expect (Job Responsibilities)

• Provide technical support for computers and associated networks, including troubleshooting and repairs
• Install and maintain personal computers, network equipment, and related software
• Instruct users on the effective use of hardware and software
• Maintain records of data communication transactions and installation activities
• Develop training materials and procedures for user education

What is Required (Qualifications)

• Bachelor\'s degree with 2-5 years of relevant experience or commensurate experience
• Ability to obtain and maintain a Secret clearance
• Proficiency in troubleshooting hardware and software issues
• Strong communication skills to assist users effectively
• Experience in network support and maintenance

How to Stand Out (Preferred Qualifications)

• Experience with PBX and network software programming
• Prior experience in a government IT environment
• Familiarity with developing training materials for technical users

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