Junior Computer User Support Specialist

NCI; Myrtle Point (OR); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading IT services provider is seeking a Remote IT Support Specialist in Myrtle Point, Oregon. This role involves providing technical assistance to users, responding to trouble tickets, and managing hardware and software installations. Candidates should have a high school diploma, strong communication skills, and be comfortable working independently. ITILv4 certification is preferred but can be obtained post-hire. The position offers remote work flexibility and requires a Public Trust Clearance.

Benefits

Opportunity for career advancement

Supportive work environment

Flexible work hours

Qualifications

• Public Trust Clearance by start date.
• 0-5 years of experience required.

Responsibilities

• Provide technical assistance to computer users.
• Respond to trouble tickets and document resolution.
• Assist users with data transfers for devices.
• Perform hardware and software installations.

Skills

Strong verbal and written communication skills

Ability to work independently

Experience with trouble ticket systems

Proficiency in Google Suite and Microsoft Office

Education

High school diploma

ITILv4 Foundation Training and Certification

Tools

Google Suite

Microsoft Office

ServiceNow

Job description

Overview

Employer Industry: Information Technology Services for Government Agencies

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work on a significant $807 million task order with the General Services Administration
• Remote work flexibility with the ability to work independently
• Commitment to hiring and supporting active-duty and veteran employees

What to Expect (Job Responsibilities)

• Provide technical assistance to computer users through phone, email, and instant messaging
• Respond to trouble tickets and document the resolution process for user problems
• Assist users with data transfers for laptops and mobile devices
• Perform hardware and software installation and configuration
• Interact with customers daily to ensure productivity and provide feedback

What is Required (Qualifications)

• Public Trust Clearance by start date
• ITILv4 Foundation Training and Certification (may be obtained within 120 days after hire)
• 0-5 years of experience and a high school diploma
• Proven ability to work independently in a remote environment with limited supervision
• Strong verbal and written communication skills

How to Stand Out (Preferred Qualifications)

• Proficiency in Google Suite, Microsoft Office, Slack, and ServiceNow
• Willingness to work between 11:00 AM and 8:00 PM EST
• Familiarity with Windows, web browsers, and basic functions of Active Directory
• Experience as a remote worker with strong time management skills
• Willingness to work a variety of shifts, including holidays as scheduled

#InformationTechnology #GovernmentServices #RemoteWork #CareerOpportunity #VeteranFriendly

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