Junior Client Success Coordinator

Massive Bio; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Massive Bio is seeking a Junior Associate Client Success Manager to support day-to-day client success activities, coordinating communications, meetings, and study-site information. The role works with Client Success Managers and cross-functional teams to ensure accurate documentation and timely follow-up across multiple studies.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment, ensuring consistency in client

Responsibilities

• Coordinate day-to-day client communications and follow-ups.
• Schedule and manage client meetings and prepare meeting materials.
• Attend client meetings and capture minutes with decisions and next steps.
• Maintain action-item trackers with deadlines and owners.
• Prepare client-facing documentation and internal updates for cross-functional teams.
• Track site lists and study documents in internal systems.
• Support recurring client reporting and gather updates from internal teams.

Job description

Massive Bio is seeking a Junior Associate Client Success Manager to support day-to-day client success activities, coordinating communications, meetings, and study-site information. The role works with Client Success Managers and cross-functional teams to ensure accurate documentation and timely follow-up across multiple studies.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment, ensuring consistency in client