Junior Casino Host

Silver Sevens Hotel Casino; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Silver Sevens Hotel Casino in Las Vegas, NV seeks a Host/Marketing professional to build relationships with VIP guests and promote casino events.

You will engage guests by phone, email and in person, greet them on the casino floor, and support promotional activities to increase visitation and player sign-ups. Strong English communication is essential, with Spanish preferred.

Qualifications

• All employees must have basic customer service skills.
• Bachelor's degree in Marketing or gaming-related field is preferred.
• Minimum one year experience in a host or marketing role in a casino setting.

Responsibilities

• Maintain close ties with targeted guests through personal contact by phone, email, and in person.
• Greet guests in casino and participate in casino events and promotions.
• Anticipate guests’ needs and respond to issues quickly.
• Use HostViz, telemarketing, mail, email and other marketing techniques to increase visitation.
• Apply comps per established procedures.
• Handle guests professionally in all situations.
• Analyze and evaluate slots and table games play to increase play.
• Sign up new players on casino floor using established systems.
• Explain benefit features of the A-Play club.
• Understand how casinos make money and impact on profits.
• Maintain open communication with Supervisors and Managers about guest service issues.
• Cultivate good relations with other departments to ensure guest satisfaction.
• Perform other related duties as assigned.

Skills

Customer service

Marketing

Bilingual (Spanish preferred)

Communication

Education

High school diploma or GED

Bachelor's degree in Marketing or gaming-related field preferred

Tools

Microsoft Office

Opera systems

Patron systems

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintain close ties with targeted guests through personal contact by phone, email, and in person.

2. Greets guests in casino and participates in casino events and promotions.

3. Anticipates guests’ needs and quickly responds to casino employees with customer issues.

4. Effectively uses HostViz, telemarketing, mail, email and other marketing techniques to increase visitation patterns among target customers.

5. Uses sound judgment and comps in accordance with established comping procedures.

6. Handles all guests in situations in a calm, professional manner.

7. Analyze and evaluate slots and table games play to increase guests’ casino play.

8. Uses established casino systems and programs to sign up new players on the casino floor.

9. Understands the competitive environment and can promote and explain the benefit features of the A-Play club.

10. Understands how casinos make money and appreciates the impact of their own work on profits.

11. Maintains an open line of communication with Supervisors and Managers concerning all Guest Service related issues.

12. Cultivate good relations with other departments and employees to ensure guest satisfaction.

13. Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High school diploma or GED required. Bachelors’ Degree in Marketing or gaming-related field strongly preferred. Minimum one year experience in a host or marketing role in a similar local’s property.

CERTIFICATES, LICENSES, REGISTRATIONS

Nevada Gaming Control Board registration, Alcohol Awareness Card and Clark County Health Card required.

LANGUAGE SKILLS

Must be able to effectively communicate in English. The ability to speak Spanish or other languages is strongly preferred.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Microsoft Office skills required. Knowledge of Opera and Patron systems strongly preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.