Junior Benefits Specialist (Part Time On Call) - National Capital Region

Serco North America; Silver Spring (MD); Remote; USD 50,000 - 76,000; Part time

Job summary

Serco North America is seeking a Part Time On-Call Junior Benefits Specialist to provide support for military benefits inquiries. This remote position requires strong communication skills and experience in benefits administration, focusing on assisting Veterans and service members effectively. Join Serco to work in a rewarding environment that makes a significant impact on those who have served our nation.

Qualifications

• Minimum three years of experience administering benefits programs.
• Strong understanding of Veteran Affairs benefits.
• Experience with Military Benefits is a plus.

Responsibilities

• Answer incoming calls and emails regarding military benefits.
• Provide accurate and concise answers while coordinating advocacy for service members.
• Document client interactions using CRM software.

Skills

Communication

Analytical Skills

Problem Solving

Customer Service

Time Management

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Position Description

As a Part Time On-Call Junior level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families.

This position is contingent upon your ability to maintain/transfer an active NACI clearance.

This position is 100% Remote in the National Capital Region.

In this role, you will:

• Identifies and coordinates advocacy on behalf of Veterans, Active and reserve service members, or their Family members in a particular subject area (e.g., Military benefits).
• Determines the nature of the inquiry to provide accurate and concise answers.
• Provides information requested or refers the client to appropriate military or community resources.
• Provides prompt and empathetic communication with the customer via phone, and email.
• Become familiar with the Benefits Library at the MyArmyBenefits or MyAirForceBenefits websites.
• Respond to complex questions that require detailed research and understanding of Department of Defense (DOD) and Veteran Affairs (VA) policies and regulations.
• Documents all client interactions in a customer relationship management (CRM) program and provides researched, documented answers to callers and anyone requesting questions about military benefits.
• If applicable, be involved in facilitating retirement estimate calculations utilizing related software.

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco

Meet your Recruiter:

Qualifications

To be successful in this role, you will have:

• A U.S. citizenship.
• A NACI submittal with favorable adjudication.
• A Bachelor's degree required.
• A minimum three (3) years of experience administering benefits programs.
• An excellent verbal and written communication skills.
• A strong understanding of the Veteran Affairs benefits and compensation programs.
• Good analytical and problem-solving skills.
• An excellent time management skills with a proven ability to meet deadlines.
• The ability to be an active listener who can adapt to caller persona and adjust approach/explanations accordingly.
• To be proficient with Microsoft Office Suite or related software.
• Customer Service experience.
• To work self-sufficiently and productively.
• Experience with Military Benefits is a plus.

If you are interested in supporting and working with our personnel across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $50,226.03 to $75,339.58; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.