Junior Audio Visual Technician

The Walt Disney Family Museum; San Francisco, Northern (CA, KY); Hybrid; USD 42,000 - 63,000; Full time

Job summary

The Walt Disney Family Museum is seeking an entry-level Audio Visual Technician to assist the AV & IT Director with daily tasks and basic IT support. The role supports gallery exhibits, events, and public programs under supervision, with a focus on reliability and customer service.

Ideal candidates will have strong AV support basics, good communication, and flexibility to work weekends and evenings as needed in a museum setting.

Qualifications

• Entry-level position with up to 1 year of related experience preferred.
• Knowledge of AV equipment and good computer/software skills.
• Excellent written and oral communication.
• Ability to follow instructions and complete tasks on schedule.
• Availability to support programs/events, including evenings.
• Must be a detail-oriented multitasker and a team player.

Responsibilities

• Provide full range of AV duties including installation assistance, reactive work, repairs, maintenance, and event setup.
• Ensure exhibitions function correctly and stay tidy during hours and events.
• Provide general site housekeeping and assist with daily tasks.
• Maintain a safe, healthy work environment and comply with policies.
• Provide basic desktop IT support and escalate issues as needed.
• Assist with any other AV-related duties.

Skills

AV knowledge

Computer skills

Communication

Flexibility

Organizational skills

Emergency readiness

Evening availability

Multitasking

Customer service

Team player

Job description

The role of the Audio Visual (AV) Technician is an entry-level, non-supervisory position that takes direct, day-to-day direction from the Director of AV & IT on discrete, assigned tasks. This role does not have independent decision-making authority over AV systems, infrastructure strategy, or budget, and does not supervise other staff. The role is to carry out planned preventative maintenance, reactive repairs, and minor installation work in relation to the Audio-Visual equipment as well as minor IT desktop support, all under direct supervision. This position requires availability on Fridays, Saturdays, and Sundays during regular museum hours, with occasional evening events as needed.

• Provide a full range of AV technical duties including minor AV installation assistance, reactive AV work, repairs work, maintenance tasks, and set up and removal of AV equipment for daily, public programs, and special events.
• Ensure gallery exhibitions function correctly and remain tidy during regular museum hours and as required by special events.
• Provide general site services including the housekeeping of work areas.
• Assist the Director of AV & IT and other team members with assigned daily tasks as directed.
• Ensure a safe & healthy working environment, and compliance with all policies and procedures.
• Present a professional image to visitors, external event clients and vendors and ensure excellence in customer service.
• Ability to follow instructions and complete assigned tasks accurately and on schedule.
• Perform minor desktop technical support for staff, troubleshooting various hardware and software applications and escalate to IT team when necessary.
• Carry out other AV related duties when required.

Minimum Qualifications

Work Experience:

This is an entry-level position. No prior professional AV experience is required; up to 1 year of related professional experience is preferred but not mandatory.

Skills and Abilities:

• Knowledge of AV equipment, including good computer and software skills.
• Superior written and oral communications.
• Flexibility to work in a dynamic company atmosphere.
• Excellent organizational skills.
• Able to respond to emergency situations.
• Availability to support programs and events, including evenings.
• Availability of a flexible schedule when adjustments are needed.
• Must be a detail-oriented multi-tasker.
• Should possess excellent customer service and interpersonal skills to relate and communicate with all levels of the WDFM community.
• Must be a team player.

Working Conditions

Physical Demands/Special Environmental Factors:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Physical requirements include stooping, kneeling, bending, standing, squatting/crouching, crawling/kneeling, pushing/pulling, climbing (ladders) and reaching above the shoulders and lifting of up to 50 lbs. Lifting and transporting moderately heavy objects, such as monitors, speakers, equipment, boxes, ladders, etc. is required. Work may require occasional evening work.