Junior Assistance Animal Reviewer

PetScreening; Mooresville (NC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision/HSA benefits

401(k) with 3% match

Paid time off

Paid holidays

Pet friendly office

Optional remote work days

Job summary

PetScreening, Inc. in Mooresville, NC is seeking a detail-oriented team member to analyze documentation for Fair Housing guidelines, verify profile information, and contribute to production goals. This role supports a hybrid office model with three days in the office per week.

You will collaborate with the team, provide clear explanations to users, participate in training, and report to the team lead and management as appropriate.

Qualifications

• Experience or education in disability services or related fields.
• Proficient with common collaboration tools and video conferencing.
• Capable of maintaining momentum through workflow and various tasks.

Responsibilities

• Analyze submitted documentation to determine sufficiency for Fair Housing guidelines.
• Review profile information for accuracy.
• Provide professional explanations to users regarding insufficient information.
• Collaborate with team on procedural changes and training.
• Meet designated production goals and participate in hybrid office routines.

Skills

Attention to detail

Critical thinking

Ownership

Hybrid work

Education

Disability services experience

Tools

Google Suite

Slack

Zoom

Job description

• Analyze submitted documentation to determine whether it is sufficient to meet Fair Housing guidelines.
• Review other profile information for accuracy of information.
• Show attention to detail and critical thinking skills.
• Take ownership of assignments and be proactive towards achieving goals.

Become a member of the PACK!

Reviewing

• Analyze submitted documentation to determine whether it is sufficient to meet Fair Housing guidelines.
• Review other profile information for accuracy of information.
• Show attention to detail and critical thinking skills.
• Take ownership of assignments and be proactive towards achieving goals.
• Meet designated production goals

Communication

• Provide professional explanations to users regarding insufficient information.
• Collaborate with the team in discussions regarding questionable information.
• Participate in team discussions regarding procedural changes or continued training.
• Report to team lead and management as appropriate.

Essential Job Functions

• Prolonged periods of sitting and working on a computer.
• Proficient computer skills with the ability to learn new software.
• Meet individual and team performance targets by achieving key productivity and quality KPIs.
• Contribute to a collaborative team by sharing ideas and process improvements, while working in a hybrid environment that requires being in the office 3 days a week. Regular attendance at in-office team meetings and training sessions is a component of the hybrid work model.
• The weekly schedule for this role includes working Monday - Friday.

Qualifications

• Education and/or professional experience working in a field directly related to disability services (medical, therapy, special education, etc.).
• Proficiency with technology and computers (Google suite, slack, zoom).
• Ability to develop and maintain momentum through workflow.
• Ability to maintain focus, even at times when environment can become distracting
• Able to adapt to various workloads/procedural changes in an ever-changing environment etc.

About PetScreening

Our Vision:

PetScreening strives to be the global leader for pet screening and animal validation. We want to make the world more pet inclusive no matter where you live, work, play, or stay.

Our Mission

PetScreening advocates responsible pet ownership and helps validate legitimate assistance animal accommodation requests.

What We Do

PetScreening™ is the fastest growing pet-property tech SaaS company. We help property managers and housing providers manage residents' pets and assistance animals (service animals/emotional support animals/companion animals/etc.). Our proprietary screening platform adds an additional layer of liability protection by having a standardized process when dealing with household pets and assistance animals.

Our Culture

PetScreening has a pet-friendly office located in the heart of the Merino Mill in Mooresville, NC (Lake Norman area). Our large office provides space for independent, team, and large group collaboration within several different types of work spaces. Our casual office environment encourages our employees to bring their pets to work. We offer a hybrid schedule, which includes select optional remote work days allowing our employees to work hard while having fun.

Benefits Offered

• Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
• Company sponsored Life Insurance and Short Term Disability.
• Optional Life Insurance and Long Term Disability Plans.
• 401(k) with 3% match regardless of employee contribution. Quarterly open enrollment.
• Paid time off accrual beginning first day of employment
• Paid holidays
• Optional remote work days
• Paid Family/Military/Bereavement leave
• Pet friendly office