Junior Analyst

Improvado; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A fast-growing marketing intelligence platform is seeking an Analyst to resolve complex data challenges for marketers. The analyst will communicate directly with customers to ensure the delivery of accurate insights that drive strategic decisions. Strong SQL skills and a customer-first mindset are essential. This role offers flexibility, collaboration with innovative teams, and generous time off.

Benefits

Generous Time Off

Remote-first culture

Flexible working hours

Vibrant Culture

Qualifications

• 1+ year in technical support or a similar role.
• SQL skills (SELECT, filtering, aggregates).
• Familiarity with window functions or ClickHouse/Postgres is a plus.

Responsibilities

• Investigate issues like missing conversions by tracing data pipelines.
• Communicate via Helpdesk and video calls to resolve technical problems.
• Collaborate with Engineering, Product, and Customer Success teams.
• Master Improvado’s tools and marketing APIs for accurate resolutions.
• Document recurring cases for future troubleshooting.

Skills

Technical Proficiency

Customer-First Mindset

Collaborative Spirit

Fluent English

Tools

SQL

Jira

Job description

About Improvado

Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking passionate problem-solvers to join our mission.

Your Impact

As an Analyst, you’ll be the frontline hero for marketers, resolving critical data problems that drive their strategic decisions. Your work ensures our platform delivers accurate, actionable insights—directly impacting client success and our product’s evolution.

What You´ll Do

• Solve Complex Data Challenges: Investigate issues like missing Reddit conversions by tracing data pipelines from source (API) to SQL transformations.
• Engage & Empower Customers: Communicate via Helpdesk (Jira) and sometimes using video calls (Google Meet), turning technical roadblocks into trust-building moments.
• Drive Product Excellence: Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions.
• Become a Platform Expert: Master Improvado’s tools (SQL) and marketing APIs (Facebook, Reddit) to deliver swift, accurate resolutions.
• Build Knowledge: Document recurring cases to streamline future troubleshooting.

What You Bring

• Technical Proficiency: 1+ year in technical support or a similar role. SQL skills (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus.
• Customer-First Mindset: Passion for translating technical details into clear, empathetic solutions.
• Collaborative Spirit: Thrive in cross-functional teams and fast-paced environments.
• Fluent English: Communicate complex ideas clearly to global clients.

How hiring process looks like

• Homework assignment (very light, less than 30 minutes)
• HR interview with two live SQL tasks
• Final interview with the hiring manager

Why Improvado

• Work Flexibly: Remote-first culture with asynchronous collaboration and results-driven hours.
• Shape the Future: Work directly with enterprise clients and influence a product used by industry leaders.
• Generous Time Off: 20 working days PTO + US holidays
• Vibrant Culture

Ready to Untangle Data & Empower Marketers?

If you’re curious, proactive, and eager to grow in a scaling startup, apply today! Let’s transform marketing intelligence together.