Junior Account Manager

TAPPI; Peachtree Corners (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

TAPPI is looking for a Junior Account Manager to support its volunteer-driven initiatives focused on committee activities and scholarship programs. This entry-level role offers opportunities for growth in association management and volunteer relations, providing tasks from managing awards to developing webinars. Candidates who thrive in a collaborative environment with strong communication and project management skills are encouraged to apply.

Benefits

Competitive pay based on experience

Medical, dental and vision insurance

Generous vacation policy

Training opportunities

Qualifications

• Experience in customer service and strong project management skills.
• Attention to detail and proactive problem-solving abilities.
• Strong communication skills needed for member and volunteer interaction.

Responsibilities

• Manage and lead awards and scholarship programs.
• Support TAPPI volunteers and foster strong relationships.
• Oversee webinar development and marketing.

Skills

Customer Service

Project Management

Communication

Attention to Detail

Multitasking

Tools

Microsoft Office Suite

Zoom

Survey Monkey

Social Media

Job description

This Junior Account Manager position focuses on supporting TAPPI's volunteer-driven initiatives, with a strong emphasis on committee activities, webinars, and the awards and scholarship programs. This role offers an excellent opportunity for growth within association management and volunteer relations.

Duties & Responsibilities:

• Volunteer and Committee Support:

o Manage and lead the awards and scholarship programs for TAPPI and the Association Management Services (AMS) clients.

o Act as a primary interface for TAPPI volunteers at times, providing excellent customer service and fostering strong relationships.

o Participate in and support assigned Division/Committee conference calls, committee meetings, and on-site meetings, including assisting with agendas, minutes, and action items.

o Maintain committee rosters and guidance manuals and coordinate meeting materials.

o Support the day-to-day needs and activities of assigned member groups in compliance with TAPPI's operating and strategic plans and bylaws.

o Coordinate with other TAPPI departments to foster a collaborative environment and ensure member group goals are met.

• Webinar and Content Development:

o Oversee and assist with the development, marketing, and delivery of webinars within the TAPPI divisions.

o Provide content for marketing materials for events, including email campaigns, and website design/edits.

• Product and Service Support:

o Support Account/Division Managers in the coordination and production of various TAPPI products and services, including events, publications, standards, training, and membership.

o Assist with the coordination of conference program development activities for assigned groups.

o Embrace a 100%-member interface role with complete ownership and accountability for all assigned member group needs.

o Solicit feedback and encourage participation and ongoing membership in TAPPI.

o Ability to multitask and facilitate multiple projects simultaneously.

o Other duties as assigned.

Skills, Knowledge & Requirements:

o Experience in customer service and a desire to build team-based relationships with TAPPI volunteers.

o Attention to detail and results-oriented problem solving with strong project management skills. Highly proactive and self motivated. The ability to prioritize competing projects is a must.

o Strong written and verbal communication as this position frequently communicates with members, volunteers, and stakeholders, both internally and externally.

o Proficiency with technology, including Microsoft Office Suite (Excel, Word, PowerPoint), web-based tools (Zoom, Survey Monkey), and social media.

o Ability to travel (~10-15%). Mobility onsite at conferences.

o Role is highly stationary, typically, in front of a computer.

Supervisory Responsibilities:

o No direct reports for this position.

What we’ll set you up with:

o Competitive pay, based on experience

o Exceptional company culture – we work hard but have fun too!

o Medical, dental and vision insurance

o Generous vacation policy

o Training opportunities and ability to work with different groups/teams to expand your skillset

o Opportunity to work with one of the best teams in our industry

About TAPPI: TAPPI is the leading association for the worldwide pulp, paper, packaging, tissue and converting industries and publishers of Paper360° Magazine, Tissue360° Magazine and TAPPI Journal. Through information exchange, events, trusted content and networking opportunities, TAPPI helps members elevate their performance by providing solutions that lead to better, faster, and more cost-effective ways of doing business. It has provided management training and networking to industry leaders for more than 100 years. For more information, visit TAPPI’s website.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Paper & Forest Products

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