Junior Account Manager

YouLend; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401K match

PTO 20 days

Job summary

YouLend in Atlanta is seeking a motivated Junior Account Manager to join our US sales team. You will work directly with merchants daily, building sales and relationship management skills in a fast-paced fintech environment.

This role offers hands-on exposure to renewals, upsell opportunities, and product education, with a focus on SMEs and a growing fintech platform.

Qualifications

• Excellent interpersonal and communication skills.
• Detail-oriented with high accuracy.
• Ability to work under pressure and meet deadlines.
• Proactive and reliable with a can-do attitude.

Responsibilities

• Proactively manage a portfolio of accounts, monitor performance and identify growth opportunities.
• Handle inbound/outbound communications with professionalism via calls, emails, and messages.
• Collaborate with Sales, Risk, and Operations to resolve merchant inquiries.
• Support renewals, upsell opportunities, and product education.
• Maintain detailed records of merchant interactions in CRM systems.
• Demonstrate strong communication, negotiation, and relationship management.
• Prioritize workload to manage high volume accounts with accuracy.
• Bring commercial awareness and enthusiasm for SMEs in fintech.

Skills

Attention to detail

Strong communication skills

Team player

Ability to work under pressure

Proactive and reliable

Tools

Microsoft Office

CRM tools

Job description

Department: Sales (US)

Location: Atlanta

Compensation: $50,000 / year

About Us

YouLend is a leading global embedded finance platform helping businesses access fast, flexible funding through partners like eBay, Amazon, Grubhub, Shift4, and Stripe. As we rapidly expand across the US, we're looking for a motivated Junior Account Manager to join our growing Atlanta Sales team. This is a fantastic opportunity to launch your sales career at one of the world's fastest-growing fintech companies.

In this hands-on role, you'll work directly with merchants every day, build valuable sales and relationship management skills, and grow your career in a fast-paced, high-impact environment. If you're ambitious, proactive, and excited by the opportunity to make a real difference, we'd love to hear from you.

Key Responsibilities

• Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed.
• Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate and timely.
• Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively.
• Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives.
• Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools.
• Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes.
• Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy and a customer-first mindset.
• Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.

Skills, Knowledge & Expertise

• Strong attention to detail and accuracy is essential.
• Proven ability to work effectively under pressure and meet tight deadlines. Excellent interpersonal and communication skills (both written and verbal). Demonstrated problem-solving ability and initiative.
• Team-oriented with a collaborative approach to work.
• Positive attitude, reliability, and a strong work ethic. Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus. Previous experience in a funding, finance, or operations role is an advantage but not required.

Desirable Skills

• A target-driven mindset with a strong interest in sales and commercial success.
• Excellent written and verbal communication skills, with confidence interacting over phone and email.
• Comfortable using Microsoft Excel and working with data.
• A customer-first attitude with a passion for helping small businesses succeed.

Job Benefits

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognized as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognized as a “Top 250 Fintech Worldwide” company by CNBC.

It’s just getting fun

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
• But the global opportunity is still massive, and YouLend is a raw organization where we are only just getting started.

Lots of upsides

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with the business).
• Well-capitalized with supportive private equity backing.
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.

Motivating work environment

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
• Strong and transparent team culture, we have each other’s backs.
• Independent work environment where results matter.
• Data-driven culture and emphasis on speed (anti-red tape).

Comprehensive benefits package

• Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium.
• Medical Plan (medical insurance and prescription drug coverage) – Choice of 5 different plans through United Healthcare.
• Dental plan coverage
• Vision plan coverage
• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
• Retirement – 401K match. Employee match $1 for $1 up to 5% of salary.
• Basic Life & AD&D Insurance.
• International travel insurance covered if traveling abroad for work purposes.
• Paid Time Off (PTO) – 20 working days (4 weeks) + US public holidays
• Paid Office Parking