Junior Account Coordinator - Boston

Agency Cybersecurity; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO 10 days

Federal holidays 11

401(k) match

Healthcare stipend

Gym stipend

Team lunches

In-office snacks

Job summary

Agency Cybersecurity, located in Back Bay Boston, is seeking a Junior Account Coordinator to support client-facing teams and manage relationships. You will assist with onboarding, communications, and delivering excellent customer experiences.

Work closely with account managers to coordinate meetings, maintain CRM records, and track projects across sales, compliance, and technical services. This entry-level role offers a clear path into cybersecurity account management.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Excellent organizational and communication skills.
• Proactive and eager to learn cybersecurity basics.
• Experience with CRM software is a plus.

Responsibilities

• Support client onboarding with senior account managers.
• Coordinate client meetings and follow-up tasks.
• Respond to client inquiries via email, phone, and messages.
• Maintain client records in CRM (HubSpot/Salesforce).
• Track client projects and deadlines; assist teams across departments.
• Identify opportunities to enhance client relationships and report insights.

Skills

Organizational skills

Communication skills

Proactive attitude

Time management

Team player

Education

Bachelor’s degree or equivalent experience

Tools

HubSpot

Salesforce

Job description

About Agency Cybersecurity

Agency Cybersecurity is fast growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.

About Agency Cybersecurity

Agency Cybersecurity is fast growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.

Location:

On-Site in Back Bay, Boston

Position Type:

Full-Time

Experience Level:

Entry-level

Compensation:

$20-25 per hour

Position Overview

As a Junior Account Coordinator, you will play a crucial role in supporting our client-facing teams and managing customer relationships. You'll collaborate closely with account managers to ensure client satisfaction, streamline communications, and help deliver an exceptional experience. This role is ideal for candidates eager to grow a career in cybersecurity account management or sales.

Responsibilities

• Assist senior account managers with client onboarding, ensuring a smooth and welcoming experience.
• Coordinate client meetings, take detailed notes, and help manage follow-up tasks.
• Provide timely responses to client inquiries via email, phone, and internal messaging systems.
• Help maintain and update client records within our CRM (e.g., HubSpot or Salesforce).
• Track ongoing client projects and ensure timely internal communication on status and deadlines.
• Collaborate across internal teams (sales, compliance, technical services) to ensure cohesive service delivery.
• Identify opportunities for client relationship enhancement and communicate these insights to senior team members.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Exceptional organizational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• Proactive attitude and willingness to learn about cybersecurity and compliance.
• Basic understanding of CRM software (experience with HubSpot or Salesforce is a plus).
• Ability to manage multiple tasks and deadlines effectively.
• Team-oriented mindset with excellent problem-solving abilities.

Benefits

• 10 days of paid time off
• 11 paid federal holidays
• 401(k) with 4% company match
• Monthly healthcare stipend
• Gym membership stipend
• Weekly team lunches and in-office snacks