Entry-Level Client Success Coordinator - Cybersecurity

Agency Cybersecurity; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO 10 days

Federal holidays 11

401(k) match

Healthcare stipend

Gym stipend

Team lunches

In-office snacks

Job summary

Agency Cybersecurity, located in Back Bay Boston, is seeking a Junior Account Coordinator to support client-facing teams and manage relationships. You will assist with onboarding, communications, and delivering excellent customer experiences.

Work closely with account managers to coordinate meetings, maintain CRM records, and track projects across sales, compliance, and technical services. This entry-level role offers a clear path into cybersecurity account management.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Excellent organizational and communication skills.
• Proactive and eager to learn cybersecurity basics.
• Experience with CRM software is a plus.

Responsibilities

• Support client onboarding with senior account managers.
• Coordinate client meetings and follow-up tasks.
• Respond to client inquiries via email, phone, and messages.
• Maintain client records in CRM (HubSpot/Salesforce).
• Track client projects and deadlines; assist teams across departments.
• Identify opportunities to enhance client relationships and report insights.

Skills

Organizational skills

Communication skills

Proactive attitude

Time management

Team player

Education

Bachelor’s degree or equivalent experience

Tools

HubSpot

Salesforce

Job description

Agency Cybersecurity, located in Back Bay Boston, is seeking a Junior Account Coordinator to support client-facing teams and manage relationships. You will assist with onboarding, communications, and delivering excellent customer experiences.

Work closely with account managers to coordinate meetings, maintain CRM records, and track projects across sales, compliance, and technical services. This entry-level role offers a clear path into cybersecurity account management.