Judiciary Clerk 3 (Probation Child Support)

New Jersey Courts; Hackensack (NJ); Hybrid; USD 47,000 - 72,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

New Jersey Judiciary is seeking a team-oriented clerical support specialist for the Bergen Vicinage Probation Division's Child Support Unit. The role emphasizes excellent customer service, interpersonal and communication skills, and technical competence in case management systems.

Hybrid work may include up to 2 days remote, with mandatory security measures. Responsibilities include handling case files, scheduling hearings, processing mail, and supporting court proceedings.

Qualifications

• One year of clerical and support services experience, including keyboarding.
• Ability to use a keyboard; no minimum speed.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Review new cases for required documentation and research case information in PCM.
• Prepare, print, scan, upload, and maintain case files in NJKIDS and FileOnQ.
• Process daily incoming and outgoing mail, including logging, scanning, distributing, and case-noting.
• Manage Rightfax communications, FileOnQ, and closed-file records.
• Maintain file room operations and retrieve files, court orders, and payment histories as needed.
• Provide front desk coverage and general administrative support daily.
• Schedule hearings, maintain calendars, and prepare/mail court notices.
• Support court proceedings by requesting interpreters, moderating Zoom hearings, and utilizing CourtSmart.
• Enter judgments, update case notes, run credit reports, and track court-related case activity.
• Support the JOBS Program by contacting clients, entering case notes, and maintaining a log of court-referred cases.
• Prepare reports, maintain logs, and assist with special projects and court-referred matters.

Skills

Customer service

Interpersonal skills

Communication

Technical competence

Job description

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

SALARY

The salary range for this position is $47,483.56 to $71,916.05 for Schedule A, and $47,483.56 to $64,381.02 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. Judiciary employees hired prior to August 21, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after August 21, 2014, are considered Schedule B.

The Judiciary offers a strong opportunity for growth.

JOB DESCRIPTION

The Bergen Vicinage Probation Division’s Child Support Unit is seeking a team-oriented individual who possesses excellent customer service, interpersonal, and communication skills, as well as technical competence. Under the direction of the Probation Division Manager (Court Executive 2b) or other supervisory personnel, the selected candidate will provide clerical support, with a focus on providing exceptional customer service. See Example of Duties below.

REMOTE WORK

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

• Review new cases for required documentation and research case information in PCM.
• Prepare, print, scan, upload, and maintain case files in NJKIDS and FileOnQ.
• Process daily incoming and outgoing mail, including logging, scanning, distributing, and case-noting.
• Manage Rightfax communications, FileOnQ, and closed-file records.
• Maintain file room operations and retrieve files, court orders, and payment histories as needed.
• Provide front desk coverage and general administrative support daily.
• Schedule hearings, maintain calendars, and prepare/mail court notices.
• Support court proceedings by requesting interpreters, moderating Zoom hearings, and utilizing CourtSmart.
• Enter judgments, update case notes, run credit reports, and track court-related case activity.
• Support the JOBS Program by contacting clients, entering case notes, and maintaining a log of court-referred cases.
• Prepare reports, maintain logs, and assist with special projects and court-referred matters.
• Perform related duties as required.

Experience Requirement

One year of experience performing a variety of clerical and support services to include keyboarding and one or more of the following: document or information processing, handling payments for fees, recording monies received, reconciling balances or accounts and/or scheduling meetings or appointments.

Ability to use a keyboard, no minimum speed.

Physical Ability

For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching to perform the essential duties of the position. For some positions, the selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds, in order to perform essential duties of the position.

Driver's License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.

Authorization to Work

US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.

Special Note

Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.

Residency Law

In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the “New Jersey First Act,” all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action

Employer Committed to Ensuring an Open Door to Justice