Judicial Case Management Supervisor This position is Exempt from the State of Delaware Merit System

Delaware LLC; Delaware; On-site; USD 65,000 - 95,000; Full time

Job summary

Delaware LLC is seeking a Judicial Case Management Supervisor to oversee staff and ensure timely progression of court cases. You will supervise multiple positions, resolve escalated issues, and train staff in best practices.

You will coordinate activities with internal and external departments and ensure compliance with all rules and procedures. The role requires experience in case management, research, and narrative reporting, with strong communication and leadership skills to support court

Qualifications

• Three years’ experience in managing cases as they move through the legal process.
• Two years’ experience in researching files, records, and other sources of information, to ensure accurate case data and resolve issues in case flow or other issues.
• Two years’ experience in narrative report writing.
• Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.

Responsibilities

• Supervises two or more full-time positions in this class series, planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Serves as contact to resolve escalated case management and processing issues and is well-versed in court operations.
• Coordinates case activities with internal and external departments, agencies and courts/units.
• Ensures compliance of judicial case management work with applicable rules, regulations, standards, policies and procedures.
• Provides case management and administrative support for court proceedings and trial-related activities both in and outside the courtroom.
• Evaluates operations and performance; recommends new or revised processes to improve effectiveness and compliance.
• Confers with judicial officers/administrators on matters affecting daily court caseload management.
• Communicates effectively with stakeholders to ensure efficient case management and resolve complex issues.

Skills

Case management

Supervision

Coaching

Communication

Job description

Summary Statement

This is the supervisory level of judicial case management work, responsible for overseeing and supervising the work of staff to ensure the timely and efficient progression of court cases. In addition to work performed at the Judicial Case Manager III level, employees provide daily supervision of case management work, research and resolve escalated issues, errors, or problems, and ensure the proper training and development of staff.

Essential Functions

• Receives minimal supervision from a technical or administrative supervisor; the supervisor defines objectives, priorities, and deadlines and assists the employee with unusual situations.
• Supervises two or more full-time positions in this class series, which may also include other similar level support positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Serves as contact to resolve escalated case management and processing issues and is well-versed in the operations of the court and associated functions in other courts.
• Coordinates case activities with other internal and external departments, agencies and courts/units.
• Ensures compliance of judicial case management work with all rules, regulations, standards, policies, and procedures applicable to case management activities.
• Provides case management and administrative support for court proceedings and trial-related activities both in and outside the courtroom, as needed.
• Evaluates judicial case management operations and performance; makes recommendations such as new or revised processes and procedures that facilitate effectiveness and compliance.
• Confers with judicial officers/administrators on matters affecting the daily management of the court's caseload
• Communicates effectively with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to ensure efficient and effective case management operations and resolve complex or unusual issues.

Job Requirements

JOB REQUIREMENTS for Judicial Case Management Supervisor

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years’ experience in managing cases as they move through the legal process.
• Two years’ experience in researching files, records, and other sources of information, to ensure accurate case data and resolve issues in case flow or other issues.
• Two years’ experience in narrative report writing.
• Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.

Conditions of Hire

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling [phone] or by visiting delawarerelay.com . You may also call [phone] or email [e-mail] for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.