JSOC Analyst

Security Industry Specialists; Redwood City (CA); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Paid Time Off

Job summary

Security Industry Specialists is hiring a JSOC Operator in Redwood City, CA. The role covers monitoring security streams, coordinating incident responses, and supporting client personnel and vendors on-site.

The position requires a high school diploma or GED, 1–2 years in a GSOC/JSOC environment, and familiarity with security systems. A full-time schedule includes various shifts and on-site duties with benefits.

Qualifications

• High school diploma or GED or equivalent experience.
• 1–2 years of corporate security or GSOC/JSOC experience.
• Proficiency in PC and iOS hardware and software including word processing, data analysis, presentation, and mapping programs.
• General knowledge of security systems including alarm monitoring, electronic access control, and CCTV.

Responsibilities

• Conduct monitoring functions on a wide range of security issues.
• Engage in proactive efforts to mitigate risk and inform field personnel.
• Investigate alarms and respond by dispatching patrols or alerting Emergency Services.
• Coordinate response by distributing advisories and other communications.

Skills

Team player

Customer service

Education

High school diploma or GED

Tools

Word processing

Data analysis

Presentation software

Mapping software

Job description

Job DetailsJob Location: Redwood City, CA 94059Position Type: Full TimeSalary Range: $35.97 - $35.97 Hourly

About the role:

The JSOC Operator is responsible for applying best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the client's people, assets, and reputation. The JSOC Operator monitors multiple streams of security information, including emails, phone calls, alarms, camera systems, and other access control technologies. The JSOC Operator dispatches incident responses via radio and telephone and provides general assistance to client employees, vendors, and guests.

In this role, your responsibilities will be:

• Conduct monitoring functions on a wide range of issues pertaining to global security such as petty and violent crime trends, disruptive protests, weather conditions, natural disasters, travel issues, reputational concerns, and socio-economic dynamics
• Engage in proactive efforts to mitigate risk and inform field personnel of operational concerns in advance
• Investigate alarms and respond by sending patrol or alerting Emergency Services as needed
• Coordinate response by distribution of advisories and other communications
• Follow procedures for managing a variety of issues, from minor incidents handled at the local level to global crises
• Perform other related duties as required

QualificationsAs a candidate you must have:

• High school diploma or GED or equivalent experience
• 1-2 years of corporate security or GSOC/JSOC environment experience
• Proficiency in PC and iOS hardware and software including word processing, data analysis, presentation, and mapping programs
• General knowledge of security systems including alarm monitoring, electronic access control, and CCTV
• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service
• Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when needed
• Must complete and maintain state guard certification as prescribed by presiding state law, as well as client-requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted

We offer:

• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer