JR898 Field Applications Engineer (The USA)

Eleks; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

ELEKS is seeking a Field Applications Engineer in the USA to lead on-premises deployments of industrial automation software at customer sites. The role requires strong OT networking, Purdue model understanding, and experience with PLCs, HMIs, and associated vendor software.

You will troubleshoot across controls, software, hardware, and networks, and collaborate with IT, cybersecurity, and engineering teams.

Qualifications

• 3+ years in Field Applications Engineering, Controls Engineering, Technical Support, or a similar customer-facing role
• Hands-on experience deploying and installing software on premises at industrial customer sites
• Strong experience with OT networking and network deployment, including connectivity, segmentation, and secure access; understanding of the Purdue model
• Practical experience with PLCs, HMIs, and industrial automation systems, including troubleshooting vendor software such as Rockwell Studio 5000 or Siemens TIA Portal
• Strong troubleshooting skills across controls, software, hardware, and networks; familiarity with industrial communication protocols
• Experience with Python, SQL, or another programming or scripting language
• Clear communication with technical and non-technical stakeholders; ability to work across Controls, IT, Cybersecurity, and Engineering teams
• Excellent written and spoken English

Responsibilities

• Lead on-premises deployments and installations of industrial automation software at customer sites
• Configure and troubleshoot OT network connectivity, infrastructure, and integration with existing industrial systems
• Ensure deployments align with the Purdue security model and OT network security best practices
• Troubleshoot PLC vendor software, industrial communication issues, and integration challenges
• Serve as the primary technical point of contact for deployed customers, providing troubleshooting and ongoing technical support
• Diagnose and resolve software, hardware, networking, and backup-related issues
• Collaborate with Product and Engineering teams to address complex technical issues and customer-specific integration requirements
• Conduct customer training sessions, technical workshops, and on-site enablement activities
• Support technical discovery, product demonstrations, and pilot deployments for prospective customers
• Provide recommendations on secure OT network access, system reliability, and backup and recovery practices
• Maintain technical documentation, troubleshooting guides, and deployment procedures
• Work closely with Customer Success, Support, Sales, and Engineering teams to ensure successful deployments and customer satisfaction

Job description

ABOUT CLIENT

ELEKS Customer Support Office is looking for a Field Applications Engineer in the USA.

REQUIREMENTS

3+ years in Field Applications Engineering, Controls Engineering, Technical Support, or a similar customer-facing roleHands-on experience deploying and installing software on premises at industrial customer sitesStrong experience with OT networking and network deployment, including connectivity, segmentation, and secure access; understanding of the Purdue modelPractical experience with PLCs, HMIs, and industrial automation systems, including troubleshooting vendor software such as Rockwell Studio 5000 or Siemens TIA PortalStrong troubleshooting skills across controls, software, hardware, and networks; familiarity with industrial communication protocolsExperience with Python, SQL, or another programming or scripting languageClear communication with technical and non-technical stakeholders; ability to work across Controls, IT, Cybersecurity, and Engineering teamsExcellent written and spoken English

RESPONSIBILITIES

Lead on-premises deployments and installations of industrial automation software at customer sitesConfigure and troubleshoot OT network connectivity, infrastructure, and integration with existing industrial systemsEnsure deployments align with the Purdue security model and OT network security best practicesTroubleshoot PLC vendor software, industrial communication issues, and integration challengesServe as the primary technical point of contact for deployed customers, providing troubleshooting and ongoing technical supportDiagnose and resolve software, hardware, networking, and backup-related issuesCollaborate with Product and Engineering teams to address complex technical issues and customer-specific integration requirementsConduct customer training sessions, technical workshops, and on-site enablement activitiesSupport technical discovery, product demonstrations, and pilot deployments for prospective customersProvide recommendations on secure OT network access, system reliability, and backup and recovery practicesMaintain technical documentation, troubleshooting guides, and deployment proceduresWork closely with Customer Success, Support, Sales, and Engineering teams to ensure successful deployments and customer satisfaction