JR159 IT Support Specialist

Rycon Construction; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

ESOP (Employee Stock Ownership Plan)

401(k)

Job summary

RyconConstruction is seeking an experienced Tier 1 IT Support Specialist for our Pittsburgh office. You will provide first-level technical support to over 600 users remotely and locally, covering desktops, laptops, mobile devices, printers, and peripherals.

Qualifications include a degree in IT/CS or related field with certifications such as A+, Network+ or Microsoft Fundamentals. On-call rotation, strong communication, and customer service skills are required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field or an Associate’s degree in a related field plus one or more certifications.
• CompTIA A+ and CompTIA Network+ or Microsoft Fundamentals preferred.
• Basic understanding of Windows OS, Office 365, Microsoft Office, and common IT tools.
• Strong communication and customer service skills.
• Willingness to learn and grow in a fast-paced IT environment.
• Participation in an on-call IT emergency response rotation.
• Experience with helpdesk call center environment.

Responsibilities

• Provide first-level technical support to over 600 users remotely and locally.
• Support desktop systems, laptops, mobile devices, printers, and peripherals.
• Assist users with account setup, password resets, and access permissions.
• Document issues and resolutions in the ticketing system.
• Escalate complex problems to Tier 2 or Tier 3 support as needed.
• Support onboarding/offboarding processes including device setup and account provisioning.
• Collaborate effectively with team members while also working independently to manage tasks.

Skills

Customer service

Communication

Troubleshooting

Team collaboration

On-call readiness

Education

Bachelor’s degree in IT/CS or related field

Associate’s degree + certifications

Tools

Helpdesk ticketing system

Windows OS

Office 365

Job description

RyconConstruction is an employee-owned company (ESOP) that provides construction management, general contracting, design-build, and program management services nationwide. An ENR Top 400 Contractor, ENR Top 100 Green Contractor, and BD+C Top 150 Contractor with nine offices,Ryconspecializes in new construction, renovations, and adaptive reuse projects. From large-scale developments to small, fast-track interior fit-outs,Ryconis equipped to deliver a comprehensive range of services across all project types.Rycon’sportfolio includes projects in aviation, healthcare, higher education, industrial/warehouse, commercial, multi-unit residential, student housing, food service/dining, data centers/mission critical, retail, financial, self-storage, government/municipality, and LEED facilities. We have an in-house Architectural Finishes & Specialty Fabrication Division that ships/installs nationally.

We are seeking anexperiencedconstructionTier 1 IT Support SpecialistforourPittsburghoffice.

What you will do:

• Provide first-level technical support to over 600 users remotely and locally. Utilizing helpdesk ticketing system, emails, and calls to resolve hardware, software, and basic network issues.
• Provide support for desktop systems, laptops, mobile devices, printers, and other peripherals.
• Assist users with account setup, password resets, and access permissions.
• Document issues and resolutions in the ticketing system.
• Escalate complex problems to Tier 2 or Tier 3 support as needed.
• Support onboarding/offboarding processes including device setup and account provisioning.
• Collaborate effectively with team members while also working independently to manage tasks.
• Must be able to troubleshoot, identify, and provide technical solutions to end users.

What you will need to be successful:

• Bachelor’s degree in Information Technology, Computer Science, or a related field or an Associate’s degree in a related field plus one or more of the following certifications:
• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Fundamentals (e.g., Azure, M365)
• Basic understanding of Windows OS, Office 365, Microsoft Office, and common IT tools.
• Strong communication and customer service skills.
• Ability to troubleshoot and resolve common technical issues.
• Willingness to learn and grow within a fast-paced IT environment.
• Participation in an on-call IT emergency response rotation.
• Experience with helpdesk call center environment.
• Familiarity with remote support tools and ticketing systems.
• Strong customer service orientation with a proactive and solution-focused mindset.
• Exposure to networking concepts and cybersecurity basics.
• Excellent verbal and written communication skills.
• Exceptional organizational skills with the ability to multi-task and prioritize effectively.
• Proficiency in Microsoft 365 admin center.
• CompTIA and Microsoft Certifications are not required, but are a plus.

AtRyconConstruction, Inc. we believe outstanding employees build the foundation necessary for excellence in business. It is with this belief that we are always looking for the best qualified and most talented employees to become part of our team.Ryconoffers advancement opportunities along with an excellent salary and benefits package thatincludes,medical, dental, vision, ESOP (Employee StockOwnership Plan) and 401(k). Qualified candidates willbe requiredtosubmit toa background screening upon acceptance of an offer.

RyconConstruction Inc. is an Equal Opportunity Employer.

Attention: All third-party agencies,headhuntersand recruiters

RyconConstruction is not accepting candidate submission by unsolicited third parties to anycompanyemail address. All unsolicited candidates will be rejected, andRyconConstruction will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission.RyconConstruction will not beobligatedand will not under any circumstances pay any fees to said third party candidates in an unsolicited manner.

RyconConstruction only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement in place. All contact withRyconConstruction from third parties must be through our Human Resources department. Outside recruiters are not to contact hiring managers directly. Any contact made outside ofRycon’sHuman Resources department by a third party will cancel any future business relationship between the third party andRyconConstruction.