Jr. Field Engineer (A) - Los Angelas, CA

Oneida Total Integrated Enterprises; Los Angeles (CA); On-site; Full time

Job summary

A leading engineering services company seeks a motivated Junior Field Engineer in Los Angeles to provide technical support, system maintenance, and solutions to technical problems. This entry-level position involves troubleshooting, client interaction, and ensuring systems operate effectively, contributing to diverse projects and user support.

Qualifications

• 0-2 years of experience in a technical support role.
• Ability to obtain and hold a Public Trust Clearance.
• Familiarity with troubleshooting hardware/software.
• Microsoft OS certification preferred.

Responsibilities

• Provide on-call technical support via ServiceNow ticketing system.
• Perform routine system maintenance and troubleshooting.
• Manage user relocation requests and ensure device encryption.

Skills

Problem-solving

Technical proficiency

Analytical skills

Education

High School diploma

Tools

SCCM

ServiceNow

Job description

Oneida Professional Services (OTS) is actively seeking a highly motivated, full-time Junior Field Engineer (A) in Los Angeles, CA.

Compensation: $20 / Hour

Key Responsibilities:

• Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
• Interact with network services, software systems engineering, and applications development to restore service and identify core problems.
• Recommend system modifications to reduce user problems.
• Perform routine system maintenance, including hardware configurations and component replacements.
• Install operating system patches and upgrades via SCCM Software Center.
• Provide remote support for telework/home users.
• Ensure user applications work over VPN and Citrix.

Additional responsibilities include managing user relocation requests, ensuring device encryption, local on-site cabling, supporting enterprise groups, restarting network equipment, assisting with wireless services, asset inventory, disposal preparation, video conferencing setup, supporting application releases, analyzing support trends, and other duties as assigned.

Minimum Qualifications:

• High School diploma with 0-2 years of experience or equivalent.
• High technical proficiency.
• Excellent problem-solving and analytical skills.
• Ability to obtain and hold a Public Trust Clearance.

Preferred Qualifications:

• At least 6 months’ experience troubleshooting Apple Macintosh hardware/software in a customer service role.
• Microsoft OS certification.
• Familiarity with SCCM remote resolution and software installation.
• Certifications: CompTIA Network+, A+, Server+, Security+.

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About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin, providing engineering, science, and construction services worldwide. Our companies include OTIE, MS2, SRS, OES, GMC, and LG2. We are committed to diversity and equal employment opportunity, providing reasonable accommodations for applicants with disabilities.