Jr. Facilities Assistant - Moving Services Tech

Exela Enterprise Solutions; Deerfield (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Services Associate to join their Technical Support department. In this pivotal role, you will be the primary contact for client inquiries, ensuring exceptional support and timely resolution of technical issues. Your expertise in customer service and technical troubleshooting will help maintain high client satisfaction and foster positive relationships. This position offers a comprehensive benefits package, including health coverage and a supportive work environment, making it an excellent opportunity for those looking to grow in a dynamic technology-driven organization.

Benefits

Health Insurance

Dental Insurance

Vision Coverage

401(k) Retirement Plan

Paid Time Off

Commuter Benefits

Qualifications

• 2+ years of customer service or technical support experience.
• Strong technical aptitude and troubleshooting skills.

Responsibilities

• Serve as the primary contact for client inquiries and support requests.
• Troubleshoot technical issues and provide solutions efficiently.

Skills

Customer Service

Technical Support

Troubleshooting

Communication Skills

Technical Aptitude

Education

High School Diploma or Equivalent

Tools

Printers

Copiers

Fax Equipment

Computer Systems

Job description

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience. Serving over 4,000 customers in 50 countries, including more than 60% of the Fortune 100, Exela's technologies span information management, workflow automation, and integrated communications. Our software and services address various industries such as finance & accounting, human capital management, legal management, banking, healthcare, insurance, and public sectors. With cloud-enabled platforms and a team of over 17,500 employees across 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and their families; paid time off; commuter benefits; and supplemental income protections like short-term insurance. Additionally, our 401(k) retirement savings plan helps employees save for their future, complemented by financial wellness resources and retirement planning services.

Military Hiring

Exela values diversity and welcomes applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families. We consider candidates regardless of military rank or specialty.

Position Overview: Client Services Associate (CSA)

As a Client Services Associate in the Technical Support department within Customer Service, you will act as a key liaison between our company and clients, providing exceptional support. Your main duties will include addressing client inquiries, troubleshooting technical issues, and ensuring timely resolution of support requests. Your role is vital in maintaining client satisfaction and fostering positive relationships through high-quality service and support.

Job Responsibilities

• Serve as the primary contact for client inquiries and support requests.
• Troubleshoot technical issues and provide solutions efficiently.
• Maintain accurate records of support interactions and resolutions.
• Collaborate with technical teams to resolve complex issues.
• Follow up with clients to ensure issues are resolved satisfactorily.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in customer service or technical support, preferably in a technology-related industry.
• Experience with maintaining and troubleshooting printers, copiers, and fax equipment is preferred.
• Strong technical aptitude and proficiency with computer systems and troubleshooting methodologies.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Willingness to work flexible hours, including evenings and weekends.
• Physical ability to perform tasks involving standing, walking, lifting up to 50 pounds, and repetitive motions.

The pay range for this position starts at $17/hr, with potential bonuses and a full benefits package, including medical, financial, and other benefits, depending on the position offered.