Jr. Engineer - PEGA Customer Service

Mondelez International; East Hanover (NJ); Hybrid; USD 95,000 - 131,000; Full time

Job summary

At Mondelez International, join as a Junior Engineer specializing in PEGA Customer Service applications. In a hybrid office setting in East Hanover, you will develop new features, translate business requirements, and troubleshoot PEGA applications. If you have a background in computer science or engineering with PEGA certification, we invite you to apply and be part of a global team dedicated to shaping the future of snacking.

Benefits

Health insurance

Wellness and family support programs

Life and disability insurance

Retirement savings plans

Paid leave programs

Paid holidays and vacation time

Qualifications

• Minimum 3 to 5 years of experience in PEGA Customer Service framework.
• Strong understanding of PEGA architecture and best practices.

Responsibilities

• Assist in development of new features and enhancements.
• Collaborate with the development team to design and implement PEGA solutions.
• Troubleshoot and resolve issues related to PEGA applications.

Skills

PEGA architecture

API integration

Troubleshooting

Communication

Collaboration

Education

Bachelor’s degree in computer science, Engineering, or related field

PEGA CSA (Certified System Architect) certification

Job description

Jr. Engineer - PEGA Customer Service page is loaded

Jr. Engineer - PEGA Customer Service

Apply locations East Hanover, New Jersey, United States time type Full time posted on Posted 2 Days Ago job requisition id R-139921

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

We are seeking a motivated and talented Junior Engineer to join our global team. As a Jr. Engineer, you will work closely with our development and support teams to ensure the successful implementation and maintenance of PEGA Customer Service applications.

Role would be a hybrid setting of 2-3 days in our East Hanover, New Jersey office

Responsibilities:

• Assist in the development of new features and enhancements.

• Translate business requirements into design/application builds.

• Collaborate with the development team to design, configure, and implement PEGA solutions. Lead the implementation of best practices in PEGA architecture, design, and coding.

• Review technical requirements and provide recommendations for PEGA configuration and integration. Critically review the work of Development and support team members.

• Ensure delivered work meets technical, functional, performance, and business requirements, adhering to best practices as defined by the team, organization, and industry standards .

• Participate in code reviews and ensure adherence to best development practices.

• Troubleshoot and resolve issues related to PEGA applications.

• Work closely with the support team to address user inquiries and incidents.

• Lead development activities with an advanced understanding of PEGA Customer Service framework .

• Analyze, identify , and log enhancements/bugs for PEGA Customer Service .

• Communicate effectively with Project and Product management.

• Work independently and as a member of a team.

• Manage and execute PEGA deployments efficiently.

• Demonstrate experience and desire to work in a global offshore/onshore model Familiarity with global application support and maintenance.

More about this role

Technical Skills :

• Bachelor’s degree in computer science , Engineering, or related field.

• P EGA CSA (Certified System Architect) certification.

• Minimum 3 to 5 years of experience in P EGA Customer Service framework .

• Possess in-depth knowledge of PEGA Customer Service , KM and Messaging V8. 8 or above .

• Strong understanding of PEGA architecture, configuration, integration, and best practices.

• Understanding of Knowledge Management systems and article creation

• Experience with Pega's digital messaging components and omni-channel capabilities.

• Understanding of AI-powered features like chatbots and virtual assistants in Customer Service applications .

• Familiarity with AI LLM, RAG / prompt engineering concepts .

Integration and Cloud Capabilities:

• Understanding of API-first approach for system integrations .

• Experience with digital messaging integration across multiple channels (live chat, social media)

• Familiarity with telephony system integration ( Pega Call) .

• Basic understanding of cloud infrastructure concepts and deployment patterns .

• Experience with containerized applications and cloud- native services .

Support and Automation Skills:

• Familiarity with dynamic diagnostics and troubleshooter configuration .

• Experience with automated testing and quality assurance practices .

O ther

• Exhibit excellent communication , collaboration, and problem-solving skills.

• Ability to work independently and as part of a team.

• Strong analytical and troubleshooting skills .

• Experience in the Food Industry domain is highly preferred.

Compensation:

The base salary range for this position is $95,100 to $130,800; the exact salary depends on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.

In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, weproduce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf ; EEO is the Law Poster Supplement ; Pay Transparency Nondiscrimination Provision ; Know Your Rights: Workplace Discrimination is Illegal

Job Type

RegularSoftware & ApplicationsTechnology & Digital

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than80countries and are working to sell our products in over150countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.