Joybird Store Manager

La-Z-Boy Incorporated; Fairfax (CA); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with company match

Paid holidays and vacation

Job summary

La-Z-Boy Incorporated’s Joybird store seeks an experienced Store Manager to build a high-performing team, execute store processes, and consistently deliver exceptional customer service while surpassing financial targets. You will work closely with the Regional Manager of Retail to drive sales, optimize operations, and develop talent across a leadership and Design Consultant team.

You will manage scheduling, payroll, and KPI reporting, while aligning with Joybird’s mission and values.

Qualifications

• Bachelor degree in Business Administration or related study preferred; or equivalent experience.
• 3-5 years of retail management experience.
• Available and adaptable and are able to work evenings, weekends and holidays.
• Highly developed interpersonal and communication skills and experience in building effective and productive working relationships
• Strong business acumen
• Strong attention to detail
• Goal oriented – Energetically focuses efforts on meeting goals, mission or objective
• Proven history of managing a team, improving team’s performance and productivity

Responsibilities

• Coach and mentor others and be a self-starter able to identify problems and quickly implement solutions.
• Drive sales in the retail location. Pays close attention to financial performance, reporting out to the Lead team and key stakeholders.
• Become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customer’s unique needs.
• Oversee the Leadership and Design Consultant team to create programs and initiatives to make our customers’ experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Manage scheduling and payroll to effectively meet the needs of the business and company expectations.
• Maintain operational excellence implementing key policies, procedures, training and initiatives with your team.
• Recruit, develop and retain top talent with exceptional customer service.
• Use KPIs and reporting to create business solutions and exceed sales targets.
• Open and close the store, execute system opening and closing procedures, and handle cash where appropriate.
• Lead, uphold and embrace Joybird’s mission and core values.

Skills

Interpersonal communication

Team leadership

Sales leadership

Business acumen

Analytical ability

Customer service excellence

Education

Bachelor degree in Business Administration or related

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT!

Job Summary

The Store Manager at Joybird plays an integral role in laying the foundation for our retail business. Store Managers work very closely with our Regional Manager of Retail to ensure our ongoing success. This role focuses primarily on building a team of exceptional associates, executing processes and procedures that help us consistently provide amazing customer service, and ensuring that the store exceeds defined financial performance targets.

Job Description

KEY RESPONSIBILITIES (other duties as assigned)

• Coach and mentor others and be a self-starter able to identify problems and quickly implement solutions.
• Drive sales in the retail location. Pays close attention to financial performance, reporting out to the Lead team and key stakeholders.
• Become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customer’s unique needs.
• Oversee the Leadership and Design Consultant team to create programs and initiatives to make our customers’ experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Manage scheduling and payroll to effectively meet the needs of the business and company expectations.
• Maintain operational excellence implementing key policies, procedures, training and initiatives with your team.
• Recruit, develop and retain top talent with exceptional customer service.
• Use KPIs and reporting to create business solutions and exceed sales targets.
• Open and close the store, execute system opening and closing procedures, and handle cash where appropriate.
• Lead, uphold and embrace Joybird’s mission and core values.

SCOPE & IMPACT

This role is responsible for overall financial performance of the retail showroom – targets currently range from $5 - $8M annually.

MINIMUM REQUIREMENTS

• Bachelor degree in Business Administration or related study preferred; or equivalent experience.
• 3-5 years of retail management experience.
• Available and adaptable and are able to work evenings, weekends and holidays.
• Highly developed interpersonal and communication skills and experience in building effective and productive working relationships
• Strong business acumen
• Strong attention to detail
• Goal oriented – Energetically focuses efforts on meeting goals, mission or objective
• Proven history of managing a team, improving team’s performance and productivity

PREFERRED REQUIREMENTS

• Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans
• Proven track record of customer service excellence
• Thorough understanding of profit and loss, strongly preferred

SUPERVISORY RESPONSIBILITIES

Responsible for directly leading the leadership and sales team of the store – up to a team of 10

PHYSICAL DEMANDS/WORK ENVIRONMENT

• You are energized by leading from the front and are able to be mobile on the sales floor for extended periods of time.
• You are able to lift and mobilize medium to large items up to 50lbs
• You are able to use appropriate equipment and safety techniques

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Joybird, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.

What You Can Expect

• Base Compensation Range: $72,000 - $85,000
• Commission & Bonus: Earn more with UNCAPPED commission on written sales – 2% on all other sales. Monthly bonus opportunity of up to $1000 based on your ability to meet specific sales goals

The Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.

Weekly Hours

40

Benefits for Employees in the US

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734-242-1444.