Joy Creator/Guest Service Representative - Daytime

Nothing Bundt Cakes; Charlottesville (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for enthusiastic Joy Creators to join their team! In this role, you will be the friendly face that welcomes guests, helping them select the perfect cake for their celebrations. With a focus on creating a joyful atmosphere, you'll engage with diverse customers, ensuring they leave with a smile. Enjoy flexible schedules, employee discounts, and the chance to work in a casual, fun environment. This is more than just a job; it's an opportunity to spread joy and make lasting connections in your community. If you have a positive attitude and a willingness to learn, this could be the perfect fit for you!

Benefits

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Casual dress code

Qualifications

• Must exhibit high energy and strong interpersonal skills.
• Enjoys providing a superior guest experience and can multitask.

Responsibilities

• Greet guests warmly and determine their needs.
• Process guest orders accurately and maintain bakery presentation.
• Assist in preparing cake decorations and replenish merchandise.

Skills

Interpersonal Skills

Customer Service

Attention to Detail

Multitasking

Basic Arithmetic

Education

High School Diploma or Equivalent

Tools

Point-of-Sale System

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Cross trained for different bakery positions.

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal skills; friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized, and self-motivated.
• Has the ability to understand and carry out oral and written instructions.
• Is comfortable with new technology and can operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.

But it gets even better:

• We close early so you can enjoy your evenings.
• We offer flexible work schedules.
• We’re keeping it casual. T-shirts and sneakers are where it’s at!
• Cake discounts. Yummm!
• You don’t have to be 18 to work here, so students can join us.
• This is a great place to make new friends!
• We love to celebrate and bring joy to the community.

Seeking a mature, respectful individual with a willingness to learn!

Apply now. Joy is the job. Compensation: $12.50 - $13.00 per hour

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Click here to learn more about Nothing Bundt Cakes.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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