Journeyman Computer User Support Specialist (Tier 3 Support)

GovCIO; Providence (RI); Remote; USD 65,000 - 75,000; Full time

Job summary

A government IT services provider is looking for a Computer User Support Specialist to provide technical support and training for users in the Providence area. Responsibilities include installing and troubleshooting computers and networks. Candidates should have a Bachelor's degree with 5-8 years of experience and the ability to obtain a Secret Clearance. Competitive salary offered between $65,000 and $75,000 per year.

Benefits

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development opportunities

Referral Bonus Program

Flexible Work Environment

Qualifications

• 5 - 8 years of experience in technical support roles.
• Ability to obtain and maintain a Secret Clearance.

Responsibilities

• Provide technical support for computers and networks.
• Install and troubleshoot personal computers and network equipment.
• Train users in the use of personal computers and networks.

Skills

Technical support

Network troubleshooting

Installation of software

User training

Clearance management

Education

Bachelor's degree or equivalent experience

Job description

Overview

Responsibilities

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.

• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Qualifications

Bachelors with 5 - 8 years (or commensurate experience)

Required Skills and Experience

• Clearance Required: Ability to obtain and maintain a Secret Clearance.

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Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can\'t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $65,000.00 - USD $75,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/6595/journeyman-computer-user-support-specialist-%28tier-3-support%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

Location US-Remote

ID 2025-6595

Category Information Technology

Position Type Full-Time