Journeyman Computer User Support Specialist

GovCIO; United States; Remote; USD 65,000 - 76,000; Full time

Job summary

A government IT transformation team is seeking a Journeyman Computer User Support Specialist for on-site support in St. Louis, MO. The ideal candidate will provide technical support for computers and networks, install and troubleshoot equipment, and train users. A Bachelor's degree with 5–8 years of experience and the ability to maintain a Secret Clearance is required. A range of employee perks is offered, enhancing work-life balance and professional growth.

Benefits

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Qualifications

• 5 - 8 years of relevant experience or commensurate experience.
• Ability to obtain and maintain a Secret Clearance.

Responsibilities

• Provides technical support for computers and networks.
• Installs, troubleshoots, and repairs personal computers and network equipment.
• Instructs users in the use of personal computers and networks.

Skills

Technical support for computers

Network installation and troubleshooting

User training

Education

Bachelor's degree

Job description

Overview

GovCIO is currently hiring for a Joureyman Computer User Support Specialist for our US Coast Guard program. This position will be located in St. Louis, MO and is on-site.

Responsibilities

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.

• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Qualifications

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience

• Clearance Required: Ability to obtain and maintain a Secret Clearance.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• Enhanced Biometrics ID verification screening
• Background check, to include: Criminal history (past 7 years), Verification of your highest level of education, Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.

The posted pay range for this position is USD $65,000.00 - USD $76,000.00 /Yr.