Journeyman Computer User Support Specialist

TekSynap; Destin (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K

Job summary

TekSynap is seeking a Journeyman Computer User Support Specialist to support the United States Air Force, 53rd Wing at Eglin AFB, FL. The role focuses on SAP/SCI activities and daily IT support, including end-user assistance, software deployment, and policy enforcement.

Qualified candidates hold a TS clearance with SCI eligibility and relevant DoD IA certifications, with 3–5 years IT experience and a BS in CS/IT preferred. Travel is minimal; work environment is office-based.

Qualifications

• Top Secret Clearance with SCI Eligibility.
• Meet DoD 8570.01-M IA Technician/Manager requirements within 6 months.
• 3–5 years of IT or related field experience.
• BS in Computer Science or Information Technology, or equivalent preferred.
• Experience as System/Network Administrator or IT/Assurance Specialist.
• Eligibility for access to Special Access Program Information.
• Willingness to submit to a Counterintelligence polygraph.

Responsibilities

• Provide day-to-day DoD SAP/SCI/SAP activities support.
• End-user support; research and resolve technical problems; document/res monitor issues.
• Software installation and support of commercial software and upgrades.
• Update solutions database with resolutions.
• Hardware/software installation and configuration per computing standards.
• Enforce IT policies and procedures.
• Assist with setting up new users in IDAM and LDAP profiles.
• Install and configure computers, monitors, network infrastructure and peripherals.
• Maintain, upgrade and repair PCs/laptops and Windows desktop apps.

Skills

Clearance required

DoD IA cert (8570.01-M)

IT experience

System/Network admin exp

SAP/SCIP access eligibility

Polygraph willingness

Education

BS in CS/IT or equivalent

Job description

Responsibilities & Qualifications

This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.

Responsibilities

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
• Software installation and support of commercial software and related upgrades
• Update solutions database with applicable resolutions
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
• Monitors and enforces all IT policies and procedures
• Assist with setting up new users in IDAM and multiple level security LDAP profiles
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.

Required Qualifications

• Top Secret Clearance with SCI Eligibility
• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level I or Information Assurance Manager I within 6 months of the date of hire.
• Minimum of three to five (3 - 5) years of experience in information technology or a related field
• BS degree in Computer Science, Information Technology or equivalent experience preferred
• Prior performance in roles such as System, Network Administrator or Information Technology/Assurance Specialists
• Eligibility for access to Special Access Program Information
• Willingness to submit to a Counterintelligence polygraph

Overview

We are seeking a Journeyman Computer User Support Specialist to join our team supporting the United States Air Force, 53rd Wing at Eglin, AFB, FL.

T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Location: Eglin AFB, FL
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizen
• Active TS with SCI eligibility

WAGE INFORMATION

Target salary range: $50,000.00 - $60,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

Other Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [e-mail] for assistance.