Journal Manager-0522-PH-112

LexisNexis Legal & Professional; Philadelphia (Philadelphia County); On-site; USD 54,000 - 90,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis Legal & Professional is seeking a Senior Journal Manager to oversee the end-to-end operational process of journal publication, delight authors and reviewers, and optimize workflows to boost customer satisfaction and publication speed.

You will build strong relationships with editors, publishers, and researchers, drive continuous improvement, and collaborate with the Journal Operations team to ensure timely, high-quality content delivery and process excellence.

Qualifications

• Experience managing journal publication operations end-to-end.
• Ability to delight authors and reviewers and optimize workflows.
• Ability to analyze data to drive improvements in speed and quality.

Responsibilities

• Manage end-to-end operational process of journal publication.
• Delight authors and reviewers; optimize journal configurations and workflows.
• Build relationships with journal contacts and support Journal Operations team.
• Ensure journals meet quality and publication speed standards.
• Share expertise and drive workflow optimization across JM group.

Skills

End-to-end publication

Customer support

Stakeholder relations

Data analysis

Job description

Purpose of the Job

A Senior Journal Manager (JM) is responsible for independently managing the end-to-end operational process of journal publication. You will delight authors and reviewers on your journal portfolio, optimizing journal system configurations and workflows to maximize customer satisfaction. You will build and maintain excellent relationships with journal contacts, and actively contribute to a collaborative, dynamic Journal Operations team. You will ensure that journals operate and progress in the most effective and efficient way, and to the right quality and publication speed standards, in line with Journal Operations strategy. You will also support the Journal Management team beyond your own portfolio, through sharing expertise, supporting the knowledge and development of other JMs, and advanced workflow optimization to support Journal Operations targets.

Customer Journey Management

Be accountable for author and reviewer journeys across your journal portfolio, monitoring journal trends, bottlenecks and anomalies in Researcher Support work and outsourced production work.

Lead discussions with publishers on trends and recommend actions where needed.

Troubleshoot publication-related problems using relevant tools and established procedures, ensuring effective resolution of standard and complex problems. Where relevant, hold the right people accountable for solving these issues.

Deliver a high standard of customer support to researchers to maximize their satisfaction and minimize their effort in the publication journey.

Develop strong relationships and work collaboratively with editors, publishers, societies and researchers to meet shared objectives, as a journal publication process expert.

Workflow Optimization

Adopt an innovative, continuous-improvement mindset; analyze data, reports and workflows to identify opportunities to improve speed and efficiency, and optimize quality, across standard and non-standard workflows.

Be accountable for optimizing journal configuration and workflows in line with Journal Operations strategy, working in tandem with the Publisher to drive improvements and taking wider journal context into account (e.g. society renewals).

Lead discussion with internal and external contacts to provide guidance on workflows and changes that will strategically benefit journals.

Champion change; progress your portfolio and participate in projects that drive change, balancing customer and business interests.

Support initiatives that drive innovative approaches to optimization and keep up to date with wider innovation projects.

Be an active, collaborative and constructive representative of the JM group in support of projects and initiatives facilitated by other operational departments.

Content Delivery

Plan issue publication schedules and ensure articles and issues are published accordingly, flexing to support Journal Operations content growth and issue realization targets when required.

Monitor journal performance in content delivery and quality and proactively optimize workflows to support content delivery strategy.

Support and take an active role in initiatives to drive content growth and publication speed.

U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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