Joint Operations Centre Specialist - AVP

Barclays; United States; On-site; USD 176,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid leave

Incentive award eligibility

Job summary

Barclays Services Corp. seeks a Joint Operations Centre Specialist - AVP in Whippany, NJ.

You will deliver prompt, resourced cyber, security and business incident management services, triage, impact assessment and escalation for complex incidents across the bank. You will monitor dashboards, coordinate communications, and align with the Technology Command Center to minimize business interruptions and ensure production resilience.

Qualifications

• Experience in coordinating incident plans/responses and working with cross-functional stakeholders.
• Proven ability to monitor real-time security incidents and execute contingency plans to minimize business impact.
• Ability to develop and coordinate incident response plans and perform data-driven situational awareness.

Responsibilities

• Deliver incident management services across cyber, security and business contexts with rapid triage and escalation.
• Coordinate communication to stakeholders and align incident responses with technology command center guidelines.
• Monitor production services and alerting environments to maintain operational stability and minimize business interruptions.
• Oversee change, incident and event management to ensure service reliability and effective response processes.

Job description

Job Description

Purpose of the role

To coordinate incident plans/ responses and collaborate with various stakeholders through the use of various data resources.

Accountabilities

• Monitoring of real-time security incidents and emergencies that may impact the bank's assets, colleagues and customers through the use of various security systems and tools.
• Development and coordinate a unique response/plan, and contingency plan, to each case through the effective deployment of resources and personnel.
• Collaboration with teams across the bank, including the security operations team, facility management team and external security vendors, to provide time efficient communication and responses to incidents and emergencies.
• Implementation and execution of security policies and procedures in the events of security incidents and emergencies.
• Execution of training and drills for Joint Operations Centre colleagues to prepare and upskills them in the event of an emergency.
• Collection of data from sources including intelligence reports, diverse types of media and operational news to update situational awareness databases and track progress of operations.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

What will you be doing?

Barclays Services Corp. seeks Joint Operations Centre Specialist - AVP in Whippany, NJ (multiple positions available):

• Deliver prompt, resourced and group-wide cyber, security and business incident management services.
• Provide swift business engagement, triage, impact assessment and escalation.
• Utilize intelligence and tooling to understand future risk scenarios and potential for impacts to the bank, ensuring monitoring, triggers and escalation using response plans.
• Ensure the effective alignment of incident communications to ensure speed of delivery with detail tailored to audience requirements and align with Technology Command Center on producing single communication channels.
• Provide timely correlation of events and alerts through effective use of dashboards and event management tooling and processes to provide visibility of potential or real security/resilience/technology issues and implement effective response processes to minimize and eliminate the potential for business interruptions.
• Operate effective monitoring and alerting environment across TCC to present a real-time view of the health of production services, key infrastructure and application components, as well as critical batch activity.
• Provide oversight and management of all Barclays services to ensure operational stability through effective monitoring, event, change and incident management capabilities.

Minimum Salary: $175,843.00 per year

Maximum Salary: $180,000.00 per year

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.