Join the Tolovana Team as a Front Desk Agent!

Radisson Hotels; Cannon Beach (OR); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel chain is seeking a Part-Time Front Desk Agent to ensure exceptional service for guests. This role involves managing front desk operations, handling guest inquiries, and maintaining accurate records, while also fostering a warm and inviting atmosphere. Candidates with a high school diploma and customer service experience are encouraged to apply. Benefits include local discounts, retirement plans, and paid time off.

Benefits

Retirement plan with company match

Local discounts at other properties

Paid Time Off

EAP Benefits including free counseling

Qualifications

• Previous experience in a customer service role, preferably in hospitality.
• Bilingual abilities are a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage check-in and check-out processes efficiently.
• Respond to inquiries about reservations and services.

Skills

Communication

Interpersonal skills

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Property management software

Job description

About the Role: Part-Time Front Desk Agent,

The Front Desk Agent at Lithia Springs Resort plays a crucial role in creating a welcoming and efficient environment for guests. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The Front Desk Agent will handle reservations, provide information about the resort and local attractions, and address any guest inquiries or concerns promptly. By maintaining a high standard of professionalism and hospitality, the Front Desk Agent contributes significantly to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering a positive image of the resort and encouraging repeat visits.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality.

Preferred Qualifications:

• Experience with property management software.
• Bilingual abilities to assist a diverse range of guests.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Manage check-in and check-out processes efficiently, including handling payments and issuing room keys.
• Answer phone calls and respond to inquiries regarding reservations, services, and local attractions.
• Maintain accurate records of guest information and reservations in the property management system.
• Address guest complaints and concerns with professionalism, ensuring a satisfactory resolution.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with guests and providing excellent service. Organizational skills are crucial for managing multiple tasks, such as handling reservations and maintaining accurate records. Problem-solving skills are also important, as the Front Desk Agent must address guest concerns effectively and efficiently. Preferred skills, such as familiarity with property management software, enhance the ability to perform daily tasks with greater efficiency. Additionally, bilingual abilities can significantly improve guest interactions, making the resort more accessible to a wider audience.

Why work for us?

• A Retirement plan through the company sponsored 401k plan which includes a company match
• Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
• Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
• Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

7 AM - 11 PM Sunday and Saturday