Join Our Talent Pool for Help Desk Engineers

AllSafe IT; Pasadena (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is building a talent pool for Help Desk Engineers, focusing on Tier 2 to Tier 4 positions. This role involves supporting clients' IT environments, ensuring high-quality service delivery, and participating in a structured, process-driven environment. Candidates will have the opportunity to engage in continuous improvement and take ownership of their work. The company offers a supportive culture with strong values, including teamwork and growth. Join this innovative team and be among the first considered for exciting opportunities as they arise!

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) with employer matching

2 weeks vacation/year

40 hours sick pay/year

8 hours paid volunteer time/year

8 paid holidays/year

Performance-based quarterly bonus

Dog-friendly office

Qualifications

• Strong understanding of IT systems and networking.
• Excellent communication skills and customer focus.

Responsibilities

• Provide remote and on-site technical assistance for IT issues.
• Manage requests and resolve technical issues across tiers.

Skills

IT systems understanding

Networking knowledge

Security best practices

Excellent communication

Customer satisfaction focus

Task prioritization

Education

CompTIA A+

CompTIA Server+

CompTIA Network+

Tools

Microsoft 365

Azure

Windows Server

ConnectWise

Autotask

Kaseya

Meraki

Sophos

Fortinet Firewalls

Job description

Join Our Talent Pool for Help Desk Engineers

Pasadena, CA, United States of America

AllSafe IT is currently creating atalent pool for future opportunities in Tier 2, Tier 3, and Tier 4 HelpDesk/System Engineer positions. Ourengineers monitor, manage, and support all aspects of our clients’environments, including but not limited to their workstations, phones, servers,networks, and applications.

What to Expect

While there may not be immediateopenings, we anticipate new roles may become available within the next 1 to 3months. By joining our talent pool,you'll be among the first considered for exciting opportunities as they arise!

After applying, you’ll receive alink to complete our technical self-assessment.If your skills match our needs, our recruiter will reach out to schedulea preliminary video interview with you!

About Us

AllSafe IT is a Managed ServiceProvider (MSP) that delivers services to small to medium sized businesses. Ourvalues are:

• Good Character
• Deliver the Perfect Client Experience
• Pursue Growth
• Create Fun
• 100% Teamwork

About You

• Commute is <60 min to Pasadena, CA. All positions are in-office 5 days a week.
• You thrive in a structured, process-driven environment and believe that following well-defined workflows leads to the best results.
• You take ownership of your work, hold yourself accountable, and seek out candid feedback as a tool for growth.
• You embrace continuous improvement and are adaptable to adjustments in your role.
• Preferred : experience with a ManagedService Provider (MSP) and familiarity with ticketing systems (such asConnectWise, Autotask, or Kaseya)
• Health, dental, and vision insurance
• 401(k) with employer matching
• 2 weeks of vacation/year
• 40 hours of sick pay/year
• 8 hours of paid volunteer time/year
• 8 paid holidays per year
• Performance-based quarterly bonus program
• Weekly "stretch goal" bonus program
• Free employee parking and mileage reimbursement (ifneeded for client sites)
• Reimbursement for passing quarterly certificationexams
• Bonusly employee-to-employee recognition program
• Dog-friendly office

Job Responsibilities

• Help Desk Support: Provide remote and on-site technical assistance for IT issues.
• Incident and Change Management: Efficiently manage requests and resolve technical issues across tiers, escalating when needed.
• Documentation: Create and update technical documentation for incident resolution, troubleshooting steps, and best practices.
• Quality Assurance: Maintain a high standard in service delivery through quality control practices.
• Technical Ownership: Act as the primary resource for specific technologies and projects.
• After-Hours On-Call Rotation: Participate in rotation to support client needs outside of regular hours.

Skills and Qualifications

• Understanding of IT systems, networking, and security best practices.
• Excellent verbal and written communication.
• Strong focus on customer satisfaction and relationship building.
• Ability to prioritize tasks, adapt to change, and collaborate effectively with teams.
• Proficiency in a variety of tools like:

o Microsoft365, Azure, and Windows Server

o ComptiaA+, Server+, and Network+

o Perimeter Network Device, such as Meraki, Sophos, or Fortinet Firewalls

Pay Ranges

The determination between Tier 2,3, and 4 is based on the assessment of a candidate’s technical skills,certifications, and experience with our tools.We will let you know during the interview process which tier you arebeing considered for based on those criteria.

Apply For This Job

If you would like to apply for this position, please fill in the information below and submit it to us for consideration.

First Name(s) *

Last Name *

Email Address *

Section 1: About You

Full Legal Name

Full Legal Name

*

Preferred Name

Phone Number

Phone Number

*

Address 1

Address 1

*

City

City

*

State

State

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Zipcode

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Approximately how long (in minutes) will your commute be to the AllSafe IT offices located at 70 S. Lake Ave., Pasadena, CA, 91101?

Approximately how long (in minutes) will your commute be to the AllSafe IT offices located at 70 S. Lake Ave., Pasadena, CA, 91101?

*

LinkedIn Profile:

Are you currently eligible to work within the United States?

Are you currently eligible to work within the United States?

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Yes

No

Do you now, or in the future, require immigration sponsorship for work authorization?

Do you now, or in the future, require immigration sponsorship for work authorization?

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Yes

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Section 2: The Position

If offered this position, when would you be available to start? Please include your required notice period if currently employed (i.e. 2 weeks, 30 days, etc.).

If offered this position, when would you be available to start? Please include your required notice period if currently employed (i.e. 2 weeks, 30 days, etc.).

*

How did you hear about this position?

How did you hear about this position?

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At AllSafe IT, we follow structured workflows but also encourage process improvements. Provide a short example of when you had to follow a strict process while also suggesting a better way to do something.

At AllSafe IT, we follow structured workflows but also encourage process improvements. Provide a short example of when you had to follow a strict process while also suggesting a better way to do something.

*

Which one of our five Core Values resonates with you the most, and why?

Which one of our five Core Values resonates with you the most, and why?

*

We provide direct and frequent feedback. Tell us about a time when you received candid feedback at work. What did you do with it?

We provide direct and frequent feedback. Tell us about a time when you received candid feedback at work. What did you do with it?

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To ensure alignment upfront, please provide your target compensation within the pay range posted for this position.

To ensure alignment upfront, please provide your target compensation within the pay range posted for this position.

*

Section 3: Your Work & Education History

What is the name of your current or most recent employer?

What is the name of your current or most recent employer?

*

What is the location of this employer (city/state)?

What is the location of this employer (city/state)?

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What is/was your title at this company?

What is/was your title at this company?

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Are you currently employed at this company?

Are you currently employed at this company?

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Yes

No

When did you start working for this employer?

When did you start working for this employer?

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If you are no longer working for this employer, when did you finish working for them?

What is the reason you left this position or are looking for a new opportunity?

What is the reason you left this position or are looking for a new opportunity?

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Did you attend college?

Did you attend college?

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Yes

No

If yes, what college did you attend? (If multiple, please list the highest degree first)

What was your area of focus?

Yes

No

I am still attending

College Start Date

College End Date

By submitting this application, I attest that I have given true and complete information on this application. No requested information has been concealed. I authorize AllSafe IT to contact my references, previous employers, and any educational institutions attended to verify information and obtain reference information. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

Please upload a copy of your resume below. Please note: applications without resumes will be discarded immediately. *

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