Join our Talent Network - Customer Experience Agent

PEAK6 Insurtech Services LLC; Austin (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

A modern insurance technology firm is looking for a Customer Experience Specialist to support clients and partners. This role involves answering inquiries, assisting with policy changes, and ensuring high-quality service. Candidates should have 2+ years in customer service, excellent communication skills, and the ability to multitask. The position offers a fully remote option with competitive benefits and opportunities for growth.

Benefits

Medical, Dental, Vision, Life Insurance

401K Match

Work-Life Balance: PTO Days, Paid Holidays

Tuition Reimbursement

Employee Support Programs

Qualifications

• 2+ years of customer service experience, with at least 1 year in a call center.
• Excellent communication skills—whether you’re typing or talking.
• Comfortable using multiple technology platforms.

Responsibilities

• Be the first point of contact—answering inbound calls and chat messages.
• Help with billing questions and policy changes.
• Work across multiple carrier platforms to resolve service needs.
• Ensure every interaction is well-documented and professionally handled.

Skills

Customer service experience

Communication skills

Attention to detail

Multitasking

Dependable work ethic

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join our Talent Network - Customer Experience Agent page is loaded

Join our Talent Network - Customer Experience Agent

Apply locations Austin, TX time type Full time posted on Posted 2 Days Ago job requisition id JR103362

PEAK6 InsurTech knows that technology rules just about everything, which is why we wanted to bring insurance to the 21st century. We threw the rule book out the window and are forging our own path in the industry, and we want you to join us.

Joining PEAK6 InsurTech won’t lead you to just a job, it will lead you to a true career path. We value our employees, understand their career aspirations, and support them in their goals by making sure they have opportunities to develop and advance in a multitude of ways. At its heart, PEAK6 InsurTech, along with our subsidiaries We Insure and Team Focus Insurance Group, is focused on epic innovation and trail-blazing technology to serve our customers and partners better. Learn more about joining and growing in our future-focused environment – and being epic with us!

This is a fully remote position

This is an onsite position. Paid training provided. We Insure will cover license testing fees for new agents. If hired, Agent must agree to obtain Property and Casualty License within the State of Texas post hire.

Job Summary: Customer Experience Specialist I/II/Sr.
Do you love solving problems, helping people, and making someone’s day just a little easier? As a Customer Experience Specialist I/II/Sr. at We Insure, you’ll be the voice that supports our clients, producers, and partners across the country. Whether you’re answering questions, navigating insurance platforms, or helping customers with policy changes, you’ll play a key role in delivering top-tier service—every single time.

This isn’t your average call center role—it’s fast-paced, tech-savvy, and offers the chance to work with a wide variety of property and casualty insurance products and carriers. If you thrive on variety, enjoy multitasking, and love helping others, this is the role for you.

What You’ll Be Doing:

• Be the first point of contact—answering inbound calls and chat messages from policyholders and We Insure producers.

• Help with everything from billing questions to policy changes to cancellation requests.

• Work across multiple carrier platforms to resolve service needs with confidence and accuracy.

• Make outbound calls when needed to follow up or clarify details.

• Service a variety of policies—home, auto, renters, flood, umbrella, RVs, and more!

• Stay on top of performance metrics like call quality, handle time, and schedule adherence, in addition to stellar attendance.

• Ensure every interaction is well-documented and professionally handled.

• Assist in policy retention and cross-selling where appropriate.
  

Bonus Responsibilities:

• Join in on weekly coaching sessions and training to sharpen your skills.

• Collaborate on team projects and process improvements.

• Take part in development programs designed to help you grow.
  

What You Bring to the Table:

• A love for fast-paced environments with high call volume.

• Excellent communication skills—whether you’re typing or talking.

• Laser-sharp attention to detail and the ability to multitask like a pro.

• A dependable work ethic and strong team spirit.

• Ability to absorb and apply feedback quickly.

• Comfortable using multiple technology platforms and Microsoft.

• 2+ years of customer service experience, with at least 1 year in a call center.

• Flexible and adaptable to change.
  

Nice-to-Haves:

• Property and Casualty Insurance industry experience.

• Producer/Agent license.

• Familiarity with various insurance carrier systems.
  

Education Required:

• High School Diploma or equivalent required.
  

Work Environment:

• Full time onsite in our Austin office.

• Primarily desk-based in a comfortable and professional indoor setting.

• Adjustable sit-to-stand desks provided.
  

Travel:

• No travel required.

Physical Requirements:

• Mostly sedentary with occasional movement.

• Must be able to lift up to 15 pounds.

• Standing and walking as needed.

Safety & Security:

• Report any unsafe conditions or incidents.

• Take care of equipment and follow cybersecurity protocols.
  

Ready to join a team that puts people first and empowers you to shine?
Apply today and bring your customer service skills to a company that values passion, precision, and people. Let's redefine insurance support—together.

Final Note:

This job description isn’t all-inclusive, your role may grow and change, and that’s a good thing! Flexibility and a positive attitude go a long way here.

Why join the PEAK6 InsurTech Team?

The PEAK6 InsurTech Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account

• Competitive Salaries

• 401K Match

• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs, Including Mental Health

• Tuition Reimbursement

• Matching Charitable Gift Program

• Lucrative Referral Program

• Commuter Benefits

• Flexibility: Remote and Hybrid Opportunities Available

Founded by PEAK6 Investments in 2021, PEAK6 InsurTech began with the vision to challenge the status quo of the insurance industry and to revolutionize it.Along with our subsidiaries We Insure and Team Focus Insurance Group, we know it’s not about the corporation, it’s about the people. At its heart, PEAK6 InsurTech focuses on developing and implementing innovative technology and processes to serve its customers better. Whether propelling the insurance industry to run more efficiently or bringing together diversified businesses that span the entirety of the insurance lifecycle, PEAK6 InsurTech is dedicated to democratizing insurance and giving customers the power to choose.

This position is not able to be performed in California, Colorado, New York or Washington.

EEO

PEAK6 InsurTech is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

PEAK6 InsurTech is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [e-mail]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.