Johnson & Johnson, Manager Digital Surgery Platform Operations - Application via WayUp

WayUp; United States; Remote; USD 100,000 - 173,000; Full time

Job summary

A leading healthcare company is seeking a Manager for the Digital Surgery Platform Operations team. This remote role involves overseeing IT operations, ensuring compliance, and leading a team to enhance service delivery. Candidates should have strong experience in cloud-based operations, particularly with Azure. The position offers a competitive salary and benefits, promoting a diverse and inclusive work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Vacation Time

Sick Leave

Performance Bonus

Qualifications

• Minimum 5 years experience in IT or similar area.
• Experience with Azure cloud services required.

Responsibilities

• Lead DSP Operations team for service requests and incidents.
• Ensure compliance with relevant standards like GxP and GDPR.
• Maintain and improve service and support knowledge base.

Skills

Leadership

Interpersonal Skills

Communication

Analytical Skills

Tools

Azure

ServiceNow

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technology Operations Support

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson is recruiting for a Manager of the Digital Surgery Platform (DSP) Operations team to be located in Raritan, NJ or remote in the US.

DSP is a common technology platform supporting J&J MedTech digital solutions across the MedTech businesses, by helping businesses connect their medical devices to a secure cloud for connectivity and data insights. DSP Operations Manager will lead the support and operations of the platform.

A successful candidate in this role will bring strong experience and leadership in modern, cloud-based IT operations and service management. Demonstrable foresight with certifiably compliant (ISO27001 and HITRUST) processes is required.

Key Responsibilities:

The Manager will own the execution of support and services operations for DSP. Specifically:

• Lead the Operations team's execution of Service Requests and Incidents in support of DSP's Service catalog, in a timely manner. Also lead Azure and compliance maintenance activities; these responsibilities include, but is not limited to, Alerts, Privileged Access Reporting, Security Alerts, Risky Sign-ins, IAM/access requests (Entra and Okta), etc.
• Collaborate with Operations Director to refine processes and reporting; then complete the reports. Provide insights for opportunities to improve based on available data.
• Ensure service, operations, and support operates in a compliant manner and generates the necessary audit evidence to satisfy relevant standards like GxP, HITRUST, GDPR, and ISO27001. Work with Privacy and Risk/Security teams as appropriate.
• Maintain and improve the service and support knowledge base, including both normative (Standard Operations Procedures and Work Instructions) and non-normative documentation. Partner with engineering to implement a “shift-left” strategy and adopt a modern approach to service management, specifically by closely partnering with Core Platform team in the delivery of Infrastructure as Code for the platform.
• Lead Operations team in Agile processes to manage work (Standups, Backlog stack ranking, Retros, DoD, etc.).

Qualifications

Experience and Skills:

Required:

• A minimum of 5 years’ experience within IT or similar area, with a focus on Support or Operations.
• Experience with Azure cloud services is required.

Preferred:

• Experience with ServiceNow (or equivalent).
• Proven successful delivery of support, service, and operations for a Cloud-based environment.
• Experience in a healthcare environment or another highly-regulated industry.
• Previous people management experience is an advantage.
• Keen eye for investigating, analyzing and creating reports to support operations

Other:

• Must have excellent interpersonal & communication skills (written and oral).
• Relevant certifications (e.g. Agile/SAFe, Azure, etc.) is advantageous.
• Contribute to the creation of a diverse and inclusive Credo-based culture, and a climate of psychological safety that values learning, growth, and sustainable performance.

This is a remote role available in all states within the US . While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location across the country to apply.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$100,000 to $172,500

Additional Description for Pay Transparency:

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Remote: Yes