Job Title Front Desk Administrator Job Accountabilities

Parallax Center Inc; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Desk Administrator to join their dynamic team. In this pivotal role, you will be the first point of contact for patients, managing appointments, and ensuring smooth office operations. Your responsibilities will include coordinating service delivery, maintaining patient records, and supporting billing processes. This position offers a supportive environment where you can grow your skills and contribute to a positive workplace culture. If you are organized, detail-oriented, and passionate about helping others, this opportunity is perfect for you.

Benefits

401(k)

401(k) matching

Bonus based on performance

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Company parties

Dental insurance

Opportunity for advancement

Qualifications

• Strong communication skills with patients and staff required.
• Experience in clerical tasks and office management is essential.

Responsibilities

• Coordinate service delivery and office management for patients.
• Schedule and document appointments, ensuring accurate records.

Skills

Patient Communication

Clerical Skills

Office Management

Insurance Verification

Scheduling

Data Entry

Education

High School Diploma

Associate's Degree

Tools

Excel

EMR Systems

Job description

Job Title: Front Desk Administrator

Job Accountabilities:

1. Works directly with patients and staff to coordinate service delivery and office management.
2. Maintains cooperative attitude and supports efforts to staff needs.
3. Greets patients and ascertains name and other pertinent information. Notifies appropriate employee of visitor's arrival.
4. Communicates directly with patients and healthcare professionals via telephone and face to face.
5. Answers telephone(s); Determines if caller can be helped by receptionist or needs to be routed to another person; Routes calls for employees as appropriate.
6. Retrieves voice messages on general voicemail, accurately takes and delivers messages all within a one-hour time limit.
7. Maintains log of all calls requiring further action. Establish contact with Clinical, Billing, Medical, and/or Chief Operating Officer, or other staff member via email or telephone in cases of emergency.
8. Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail via electronic emails from counselors, sending and delivering FAX messages, arranging for and maintaining logs for clinic operations, photocopying and collating, etc.).
9. Co-shares the responsibility for tracking and monitoring the detox assessment, daily sessions, 822 assessments, and follow-up appointments.
10. Completes the intake referral sheet which includes verifying insurance, referral source, and accurate date for treatment.
11. Schedules, confirms, and documents appointments.
12. Collects deductibles and co-pays at the time of services rendered; Clarifies copayments with Operations Director and/or Billing department if needed; Notifies Billing and Clinical Departments, including Operations Director and Clinical Director, of patient payment issues. All information is added to the EMR.
13. Maintains Excel records including but not limited to copayment payment receipt, co-payment cards, referrals, and medications.
14. Assists with patient’s transportation requests.
15. Tracks MetroCard systems and medication distribution for the nurses from the pharmacy.
16. Confirms all Medicaid client’s eligibility on the 1st and 15th of each month.
17. Monitors a weekly attendance sheet for services provided at the clinic.
18. Ensures blood work and urine toxicology requisitions are printed.
19. Notifies Clinical staff, including Clinical Director, of any outstanding clinical issues, including complaints or grievances made by patients.
20. Assures that office opening protocols are executed.
21. Participates in relevant meetings and ongoing development of professional knowledge and skill.
22. Maintains punctual and reliable attendance.
23. Promotes a positive work ethic. Promotes a positive image and disseminates positive information about Parallax Center and avoids negative statements or implications about Parallax Center to staff and patients.
24. Staff will not use cell phone at the front desk; will be excused for lunch and snacks during their 2/15 minutes breaks and 30-minute lunch – needs to be coordinated to ensure coverage at the front desk.
25. Assists billing with verifying authorization for IOP and Detox clients.
26. Tracks all intakes for the outpatient, IOP, and detox on a daily basis via internal systems.
27. All other tasks assigned by management.

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Company parties
• Competitive salary
• Dental insurance
• Opportunity for advancement